Patient Care Coordinator

We are seeking a highly organized and detail-oriented individual to join our team as a Patient Care Coordinator. As one of the first point of contact with our patients, you will play a crucial role in providing excellent customer service and ensuring a smooth flow of operations in our plastic surgery clinic. The ideal candidate will have experience in front desk administration, strong communication skills, and proficiency in medical record software.

Responsibilities

· Assist in consultations as needed

· Assist on follow up days, ensure patient flow into and out of rooms

· Manage and enter patient photographs, data and measurements

· Review new patient intake forms and enter data

• Discuss with Care Coordinator/surgeon as needed

· Complete surgical booking packages and ensure accuracy

· Transmit surgical needs to surgical team

• Consults
• Labs
• Equipment

· Communicate pre-op needs to patient from nursing/anesthesia

· Manage and track, to ensure results obtained and reviewed (maintain log)

• Consults
• Labs
• Equipment

· Collect monthly data/reports on surgeon volume, cases per surgeon

· Transmit photos and online reviews to web manager (ryan)

· Schedule post-operative appointments

· Turn over exam rooms

• Clean after each patient
• Provide clean robe/gown
• Replace and organize implant sizers

· Ensure rooms cleaned and lights out at end of day

· Step in on consultations as needed, as Care Coordinator

· Manage updates/templates for EMR

· Maintain patient records and update electronic medical records (EMR) system

· Assist with administrative tasks such as filing, data entry, and inventory management

Experience

- Previous experience in sales

- Strong knowledge of general office procedures and ability to multitask effectively

- Excellent communication skills, both verbal and written

- Attention to detail and ability to maintain confidentiality

Join our team as a Patient Care Coordinator and contribute to providing exceptional Patient Care in our practice. If you are passionate about delivering outstanding customer service and have the necessary skills and experience, we would love to hear from you.

Please note that only qualified candidates will be contacted for further consideration.

Job Type: Full-time

Benefits:

• Dental care
• Extended health care
• On-site parking

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Work Location: In person