Patient Care Coordinator

Complete Respiratory Care is part of Canada’s largest independently owned obstructive sleep apnea treatment group not privately owned, that delivers a patient-centric health care experience through our clinic operations across Ontario and Quebec. We have patients, not customers; clinics, not stores; and an unwavering commitment to improve the lives of everyone who allows us the privilege of participating in their health care. Built on a model of continuing care, we believe that if we do right by a patient we will create a lifetime relationship. If you aspire to change the lives of those we serve, then we may have a wonderful opportunity for you.

We are currently seeking a Patient Care Coordinator to join our team at our Collingwood, ON location.

This dynamic role will allow you actively contribute to the improvement of peoples’ health and wellness, while earning a competitive salary and participating in our benefits package.

Responsibilities:

• Call patients to assess their needs, ensuring their equipment is working properly and replaced within the approved manufacturer’s guidelines
• Answer patient calls, emails, and questions, including insurance submissions
• Discuss cost of service, insurance coverage, and payment options with the patient
• Liaise with insurance companies on behalf of and/or in conjunction with patients to determine insurance entitlements
• Confidentially manage patient accounts
• Keep current on various products and services from our vendors
• Perform data entry tasks and maintaining patient database to ensure timely follow up
• Confidentially manage patient accounts
• Schedule patient visits and answer pre-visit questions, including about billing
• Scan/file documents into patient charts
• Schedule patient appointments and procedures according to established protocol
• Greets patients and screens them for appropriate information
• Maintain/review patient records, charts, and other pertinent information
• Perform other related duties as assigned
• Evening and weekend hours maybe required

Qualifications:

• Secondary language is an asset
• Post-secondary education preferred
• Minimum one year of relevant experience (Medical office diploma or experience preferred)
• Retail or customer service experience is an asset
• Exceptional client service skills
• Excellent written and verbal communication skills
• Excellent organizational skills with attention to detail
• Proficiency in MS Word, Excel and Outlook
• Ability to work as part of a team under minimal supervision
• Ability to work as part of an on-call rotation. Compensation is provided for on-call duties

We offer a fun and professional work environment, competitive wages based on experience, and excellent career growth.

Dedicated to representing the communities in which we live and work, we embrace diversity throughout our organization and encourage members of equity groups to self identify during the application process. We thank all candidates for their interest; however, only those selected for an interview will be contacted.

Job Type: Full-time

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Application question(s):

• What are your salary expectations for this position?

Experience:

• customer service: 1 year (required)
• administrative: 1 year (required)

Work Location: In person