Park Operations Worker & Gatehouse Attendant (Beavermead & Lakefield Campgr

Position Description

Job Title: Park Operations Worker & Gatehouse Attendant (Beavermead Campground or Lakefield Campground)

Reports to: Manager, Conservation Lands

Application Process:

To apply, please email your cover letter and resume as one file (Word or PDF) to humanresources@otonabeeconservation.com with a subject heading that includes the name of the position and your name.

Purpose

Responsible for the day-to-day operation of the park gatehouse and park maintenance which includes greeting park visitors, cash handling, camp-site reservations, retail sales, equipment rentals, general maintenance of the park, campsites and buildings. This is a contract position that can range from May to October 2024.

Primary Responsibilities (This is not an exhaustive list)

Greet and assist park visitors

Provide good customer service and problem solve for visitors as required

Process camping reservations and registrations, retail sales, and equipment rentals

Respond to visitor inquiries in person, by phone, and email

Perform administrative and clerical tasks related to gatehouse operations including cash handling and reporting, day-to-day management of camping reservations and registrations, processing equipment rentals, and liaising with head office as required

Keep gatehouse and immediate area clean, presentable, and in a good working state

Perform daily campground maintenance, operations and inspections including campsite cleaning, washroom cleaning, general grounds maintenance, waste/recycling activities, and related record keeping

Work in compliance with the Ontario Occupational Health and Safety Act (OHSA) and any other safety related legislation, as well as related organizational health and safety policies and practices

Adhere to operating policies and procedures to ensure the safety of both staff and visitors

Work in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and provide customer service that meets the specified standards

Follow established security practices as assigned

Communicate with park supervisors and other staff with respect to ongoing Park Operations and any operating needs or issues

Participate in orientation and training programs as required

Assist with conservation area activities and events when required

Perform other relevant duties as assigned

Skill

Self-motivated and able to work effectively as part of a team or independently with minimal supervision

Capable of prioritizing tasks

Familiar with the operation of cash registers and point-of-sale equipment (debit/credit card processing)

Experience working with cash, managing sales transactions, and calculating change in a busy setting

Basic computer skills are required (Microsoft Excel, Outlook and Word), file management

Effective communications and customer service skills, comfortable in dealing with the public

Customer service skills that include conflict management and resolution, problem solving

Valid Ontario Class G2 driver’s license with a clean driving record. An Ontario Ministry of Transportation 3-year driver’s record (uncertified) must be provided

A police record check must be provided in accordance with the Ontario Police Record Checks Reform Act

Emergency First Aid and CPR Certificate required(training is provided)

Effort

Must be available to work weekends and statutory holidays throughout contract duration

Must be available to work regular evening shifts (to ~10:00 p.m.) rotating weekend schedules with other staff

Fatigue resulting from managing multiple tasks and priorities

Required to lift or move up to 27 kg/60 lbs. (e.g. launching and storing canoes, lifting bags of firewood, emptying garbage barrels, and moving picnic tables)

Able to traverse/work on irregular or uneven surfaces and terrain, wet or slippery surfaces

Working Conditions

Interaction with the general public occasionally required to interact with dissatisfied or angry customers

Occasionally required to extend or modify hours of work in response to high/low visitor volumes, emergencies, attendance at training sessions or other work related activities

Working time is spent in a combination of office and field environments, outdoor work is required; this will include exposure to variable weather conditions (especially summer heat) and other workplace environmental hazards such as insects, poison ivy, wild animals, domestic dogs, etc.

Use of workplace hazardous materials such as cleaning products, fuels and lubricants, construction materials, etc.

Travel using corporate vehicles may be required

Job Types: Full-time, Seasonal

Salary: $16.55 per hour

Schedule:

• Day shift
• Evening shift
• Weekends as needed

Work Location: In person