Receptionist

Job Title: Receptionist

Job Posting # RECP-046/2023-24

Date Posted: March 12, 2024

Reports to: Office and IT Services Coordinator

Position Type: Full Time

Date Closed: Open till March 25, 2024

About Organization:

Punjabi Community Health Services (PCHS) is a pioneering, nonprofit, charitable organization serving the diverse populations of Brampton for 33 years. Our services incorporate addiction support, mental health assistance, geriatric care, health promotion, domestic violence intervention, parenting support, settlement services, and programs for women, children, and youth. PCHS is renowned for its innovative community development efforts and Integrated Holistic Service Delivery Model. We hold accreditation from the Commission of Accreditation Rehabilitation Facilities (CARF) International and Imagine Canada, and we are sensitive to the 2SLGBTQ community.

About Position:

The Receptionist is a crucial link between our clients and the organization. The Receptionist will contribute to the mission and vision of the organization through the provision of effective customer service and relations, interpersonal communication, and effective time management. This position is responsible for handling front office reception and providing clerical/administrative support including greeting guests, answering phones, maintaining phone calls data, and handling inquiries etc.

Qualifications and Skills:

•Required minimum Secondary School education and diploma/course in Office Administration or related program

•Preferred 2-3 years’ experience in related field

•Excellent computer skills with advanced proficiency in Microsoft Office

•Knowledge and understanding of administrative and clerical duties

•Superior time management skills, interpersonal skills, multitasking skills, and the ability to prioritize tasks with minimal supervision

•Ability to work independently, as well as in a team

•Demonstrate verbal and written communication skills and the ability to communicate information to a variety of stakeholders effectively

•Required fluency in South Asian languages (Punjabi, Hindi and Urdu)

•Familiarity with Cloud technology and Share-Point will be an asset

Requirements:

• Required fluency in South Asian languages (Punjabi, Hindi and Urdu)
• Must possess a valid Ontario Driver's License, have regular access to a reliable vehicle and provide proof of adequate vehicle insurance
• A satisfactory current Vulnerable Sector Screening (Criminal Record Check) report
• Current CPR and First-Aid certification
• Vaccines (COVID-19 and others) are encouraged.

Responsibilities and Duties: (but not limited to)

•Greet and welcome clients and direct them accordingly

•Answer telephone calls and enter program wise call data on Sumac software

•Direct calls and connect clients to appropriate staff member

•Corresponding emails on regular basis

•Compile data and reports on SharePoint

•Maintain client appointments

•Participate in team meetings, staff meetings and committee meetings as required

•Abide to the internal policies and procedures of the organization and to the privacy and confidentiality of client information

•To liaise effectively with clients, visitors and staff

•Maintain and allocate agency resources, flyers, pamphlets etc.

•Coordinate with staff for logistics and smooth functioning of the office

•Organize, coordinate and plan for meetings

•Maintain office stationary and supplies

•Provide support in organizing internal and external meetings

•Set up meeting room with necessary stationary and supplies

•Handle courier services and dispatch deliveries to their final destination within and outside the office

•Assist and provide support to other staff, if required

•Other duties as assigned

Organizational Responsibilities:

•Actively contribute to the mission, vision and values of PCHS

•Follow the organizational Code of Ethics and professional standards of your certification and your position in the organization

•Adhere to the policies and procedures of your program(s) and organization

•Perform the duties outlined in this job description

•Contribute in a positive way to the overall success of the program and organization

•Participate in the establishment of program goals and objectives and set service priorities based on it

•Demonstrate a positive and professional attitude when representing the organization in the community

•Actively encourage the involvement and empowerment of clients/ survivors

•To follow the direction of the Joint Health, Safety & Wellness Committee in compliance with the Occupational Health and Safety Act (OHSA)

Work Hours: Full time, 37.5 hours per week (Some evenings and weekends work is required)

Position to commence: April 2023

Please submit your resume to the Hiring Committee at hr@pchs4u.com

Please add Job Posting #RECP-046/2023-24 to the email subject line and cover letter. PCHS offers an attractive and rewarding work environment.

We appreciate all applicants' interest, but only those under consideration will be contacted for an interview.

PCHS is committed to diversity in its workplaces and welcomes applications from all visible minority groups, women, Aboriginal persons, 2SLGBTQ, persons with disabilities, among other self-identified diverse groups. We also provide accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act ('AODA'). If you require accommodation for a disability during any stage of the recruitment process, please notify Human Resources.

Job Type: Full-time

Salary: $40,000.00 per year

Benefits:

• Dental care
• Employee assistance program
• On-site parking
• Vision care
• Wellness program

Schedule:

• 8 hour shift

Work Location: Hybrid remote in Brampton, ON L6R 3Y6