Receptionist

Kiku Wellness is a Japanese Zen Spa, Located near Skytrain Broadway-City Hall Station in Vancouver, BC. We offer an oasis of peace and tranquility with Japanese Zen philosophy and holistic approach inspired by Japanese heritage. We provide Japanese cultural experiences and seek to deliver hospitality from the heart.

We have an opportunity for a full time/part time Spa Receptionist who thrives working in a positive, friendly and Japanese female team oriented environment. As the first point of contact with guests, you will provide a genuine interest in customer service, have a passion for wellness and beauty, and possess strong leadership and communication skills.

We create priority to ensure that all team members have a work life balance, allowing everyone to enjoy all the experiences Vancouver has to offer, while also getting to work with a professional and friendly team in a career they love.

Position Summary

The Spa Receptionist play an important role in support of a number of vital Spa functions. We work to build an experience that is memorable and unique – with Japanese Spa services our priority. The Spa Receptionist takes initiative and delivers a wide range of services to insure that guests receive quality treatments and Japanese culture. We promotes Spa services and top quality organic retail sales, scheduling reservations and confirming appointments, providing answers about services, checking in guests and processing payments. The Spa Receptionist makes transactions feel like part of the experiences.The job includes significant amounts of multi-tasking, but the ideal candidate will know when to slow down, look clients in the eye and provide personalized service. The right candidate will have the opportunity to grow into a full-time management position. Meaning growth, health benefits and the opportunity for performance bonuses.

Responsibilities

• Responsible for the spa reception (Booking and Confirming Spa appointments, Performing cash out reconciliation)
• Aesthetician/Massage and Retail experience not necessary, but will be a valuable asset
• Opening and/or closing the Spa
• Coordinating with staff and management on a daily basis
• Creating and completing business reports
• Conclude and maintain inventory
• Maintain a clean; safe, fully stocked and well organized work area.
• Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Managing social media

Skills

• Administrative and Organizational Prowess (Very detail oriented and ability to multitask, prioritise and operate efficiently)
• A Positive Attitude
• The right technical skills as all customer-related transactions to build clients’ trust with professional and educated oral and written communication
• Tech-Savvy & Ability to Integrate with spa industry software: Computer skills is an asset (knowledge of google drive, microsoft excel, CRM platforms(e.g. Zenoti), POS systems and Social Media Management Skills)
• High Emotional Intelligence
• Dependability and Consistency
• Caring clients and team, Hospitality personality

Experience Required

• Experience as spa and beauty industry

Position Requirements

• Full-time / Part-time
• Require weekend work

This person will thrive in our business:

• They are friendly, positive and outgoing: Loves to be part of a small team and cares about their wellbeing, by creating deep connections with them and shows their best self at work.
• Passionate about customer service and wellness: Truly cares about people having a beautiful experience, involved with the mission of our spa.
• Flexible and adapts easily to different situations: Always open to welcome new tasks with enthusiasm and performs efficiently. Understands that we are a small business and that the schedule may change depending on business needs.
• Likes to be busy, work independently, multitask and is organized: Needs little supervision and keeps busy even in slower times. Reliable and punctual.
• Truly cares about the success of the business and team

Job Types: Full-time, Part-time

Salary: From $20.00 per hour

Expected hours: 24 – 40 per week

Benefits:

• Paid time off
• Profit sharing
• Store discount
• Wellness program

Schedule:

• 8 hour shift
• Every Weekend
• Monday to Friday

Supplemental pay types:

• Commission pay
• Overtime pay
• Tips

Experience:

• Receptionist: 3 years (preferred)
• Administrative: 3 years (preferred)
• Retail sales: 3 years (preferred)

Ability to Commute:

• Vancouver, BC V5Z 1K1 (required)

Work Location: In person