Resource Specialist - Women’s Shelter

Position: Resource Specialist - Women’s Shelter

Position Type: Regular Full-time

Position Summary

The Resources Specialist provides support and case management, as well as implements programming, for the Women’s Shelter residents.

Hours/Schedule

Regular Full Time - 70 hours bi-weekly;

Sunday, Monday, Tuesday and every other Wednesday; 8:00 am to 6:00 pm

Key Responsibilities

• Welcomes and orients residents to program and services.
• Engages with community support services to determine appropriateness of referral.
• Conducts resident intake interviews, assessments, and completes follow-up tasks, as determined.
• Responds to community & resident inquiries, providing suggestions/information on resources and referrals.
• Provides resident support through several different channels/strategies based on resident needs.
• Signs agreements with residents regarding behaviour concerns.
• Performs various administrative tasks including entering and maintaining data base information, resident case notes, and other resident records; filing, photocopying and emails.
• Completes reporting requirements such as month ends, statistics and learning summaries.
• Provides emergency/crisis intervention and responds accordingly (may involve conflict resolution).
• Works collaboratively with community agencies to resolve resident concerns.
• Assesses and works with residents to develop SMART goals.
• Researches, creates, and presents information on programs and workshops.
• Attends meetings, event, committees (internal and external) and workshops, as required.
• May pack up and lift resident belongings; may facilitate approved group sessions with residents.

Working Conditions

• May have to deal with angry people and verbal abuse.
• Will be in contact with individuals who may present poor mental well-being, may be in crisis, ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices.
• Work schedule affecting lifestyle.

Required Education, Experience, Competencies and Skills

• Completion of a two-year diploma in a related social services or mental health field (i.e., social work, addictions).
• At least one year of prior related experience in frontline casework with an emphasis on mental health, homelessness, addictions, or social services.
• Current Standard First Aid certification with Level A or C CPR from an Alberta approved training provider.
• Satisfactory Police Information Check (PIC) with Vulnerable Sector Search and Child Intervention Check (due to work location being in the proximity of children).
• Incumbents with a Social Work diploma or degree must be registered with the Alberta College of Social Workers.
• Attention to detail, problem solving and analytical skills.
• Responsive to safely resolve crisis situations and respond nonjudgmentally to problematic behaviors.
• Strong verbal and written communication skills to convey information to residents and community partners.
• Able to effectively liaise with a range of service providers or agencies to establish and/or improve services.
• Attentive listening and observation of body language and continuously monitoring the environment.
• Self-motivated, able to work under pressure and manage time effectively, prioritizing work tasks to need.
• Computer and keyboarding skills, including proficiency in Microsoft Word, Excel, and familiarity with databases.
• Ability to occasionally pack and lift resident’s belongings and engaging in recreational activities.
• Teamwork to make positive contributions to the team, support and always back up co-workers.
• Strong sense of integrity and confidentiality with professional ethics and a balanced sense of fairness and flexibility; and ability to stay calm in stressful situations.

Successful candidates, prior to hiring, may be required to provide:

• A satisfactory Police Information Check with a Vulnerable Sector Search.

Please apply by sending a resume to: CSCalgary.IndeedResumes@salvationarmy.ca

and please use the competition # RSWS012324 in your email subject line.

This competition will remain open until the position is filled.

We thank all applicants and those selected for an interview will be contacted.

We thank all applicants and those selected for an interview will be contacted.

The Salvation Army will accommodate candidates as required under applicable Human Rights Legislation. If you require a disability related accommodation during this process, please inform us of your requirements.

Mission and Core Values

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Our values underpin all that we do:

Hope: We give hope through the power of the gospel of Jesus Christ.

Service: We reach out to support others without discrimination.

Dignity: We respect and value each other, recognizing everyone’s worth.

Stewardship: We responsibly manage the resources entrusted to us.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 10 hour shift

Application question(s):

• Are you legally authorized to work in Canada?

Experience:

• homeless population, social services, addictions,: 1 year (required)

Licence/Certification:

• 2 year diploma in a social services or mental health (required)

Work Location: In person