Service Coordinator

The vacuum, our PASSION.

Busch Vacuum Technics Inc. is a global company that provides leading edge vacuum and overpressure technology worldwide. It is a leading manufacturer of vacuum pumps, blowers and compressors. We seek prosperity and growth through creating the highest value for our customers.

Partnership (both with our customers and our employees), success and customer satisfaction are our top priorities.

Busch Vacuum Technics Inc. is currently looking for a SERVICE COORDINATOR to join our team in CALGARY. The individual will be responsible for the coordination of activities and all documentation related to the field service.

TO JOIN OUR TEAM IS TO ENJOY:

• A dynamic and rewarding work atmospher
• A competitive salary based on experience
• Flexible hours
• 5 more days of statutory holidays than prescribed by law
• A full range of benefits
• A profit-sharing program

MAIN RESPONSIBILITIES OF THE POSITION:

• Coordinate and schedule with customers the visits of external technicians in the Ontario territory, according to the availability of technicians.
• Prepare submissions for service calls and internal repairs, enter data provided by technicians to complete work orders and open and close work orders.
• Follow up on parts (requisition, inventory transfers) for the execution of internal repairs and service calls.
• Maintain and file all documents related to the service department: work orders, submissions, cost calculations, etc.
• Conducting telemarketing activities to promote the service department.
• Write/transmit selected departmental communications and reports.
• Promote and encourage a positive attitude for all team members.
• Open and close repair folders, work orders and orders (OSER)
• Enter data submitted by technicians to complete relevant work orders and submit/confirm quote to customer (if applicable)
• Contact customers to organize shipment of equipment and/or collect purchase orders.
• Handle ALL-BRAND service repairs, parts requisition, and quotations.
• Follow up on parts orders (requisition, stock transfers) needed for repairs and service calls.
• Looks over rental pumps: shipping and receiving procedure, inventory adjustments, customer follow-ups, invoicing.
• Obtains and files safety information on customer equipment returning for repair.
• Assist in building management, complete requisitions, and communicate with contractors.
• Assist the supervisor in the stand-up meetings with service technicians.
• Carry out any other tasks and take on any other responsibilities that the immediate supervisor may assign on occasion.

JOB REQUIREMENTS:

• Diploma of Vocational Studies (DVS) in secretarial or office automation.
• 3 to 5 years experience in a similar position or in customer service.
• 3 to 5 years experience coordinating a service or technical team.

SKILLS REQUIRED:

• Ability to work with a computer and fluency with Office Suite. Knowledge of CRM is an asset.
• Performing multiple tasks simultaneously.
• Demonstrate good judgment, initiative, teamwork and autonomy as well as a sense of responsibility.

If you are driven by new challenges, that offer growth potential, send us your resume.

We thank all applicants for their interests, however, only those selected will be contacted.

Job Types: Full-time, Permanent

Salary: From $27.00 per hour

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• Tuition reimbursement
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Calgary, AB T2C 2X3: reliably commute or plan to relocate before starting work (preferred)

Education:

• DCS / DEC (preferred)

Experience:

• Customer service: 3 years (required)
• coordinating a service or technical team: 3 years (required)
• CRM: 2 years (required)
• Great Plains system: 1 year (preferred)
• Microsoft Excel: 5 years (required)

Work Location: In person