Service Writer

What we do:

Equipment World Inc. has been providing Innovative Solutions in Northern Ontario since 1973. We offer Sales, Leasing, Rentals, Parts, Service & Training for the Forestry, Mining, Industrial, Farming, Freight and Material Handling industries. We also provide turn-key Technical Construction Specialties for Commercial, Institutional and Educational Facilities.

Equipment World - Sault Ste Marie is seeking our next great Service Writer to join our Service Administration Team.

Duties include but are not limited to:

• Complete customer pre-invoicing and obtain purchase orders
• Keep all work orders current – review BO report frequently and cross reference WIP list to BO report
• In conjunction with Service Manager, coordinate schedule for mechanics & job assignments (includes out of town work)
• Manage safety certificates on annuals
• Coordinate reports and track Preventative Maintenance Service
• In conjunction with Service Manager help maintain department policies & procedures, health & safety issues, tool requirements, etc
• Act as liaison with Parts & Service dept (technicians) by ensuring parts are ready for work to be performed
• Respond to customer inquiries by maintaining good customer relations and resolve problems
• Interact with suppliers, coworkers, management and customers via phone, electronic mail, and in person
• Audit of log books, van logs, tool cribs, monthly inspection logs

The successful candidate should have excellent organizational and communication skills and be well-versed in computer programs including Microsoft Office and web-applications. Experience with SAGE is considered an asset but not required. Candidates with experience in service departments or mechanical skills will be given priority.

We offer a comprehensive salary & full benefits program along with the support you need to succeed!

At Equipment World, We BUILD Careers!

Accommodation is available throughout every stage of the recruitment process - contact us for further detail!

Job Types: Full-time, Permanent

Salary: $22.00-$24.00 per hour

Benefits:

• Casual dress
• Company events
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care

Schedule:

• Day shift
• Monday to Friday

Experience:

• Service Department: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person