Service Writer

• Mactier, ON - Gordon Bay Marina

• February 15, 2024

Gordon Bay Marine is seeking a dynamic and customer-focused Service Writer to join our team. As a Service Writer, you will be responsible for coordinating service appointments, communicating with customers to understand their needs, preparing work orders, and providing exceptional customer service throughout the service process. You will work closely with our service technicians to ensure timely and efficient completion of service jobs. The ideal candidate will have excellent communication skills, be detail-oriented, possess strong organizational abilities, and have a passion for the marine industry. Previous experience in a similar role and knowledge of marine products and services are preferred. Join our team at Gordon Bay Marine and be a part of our commitment to delivering top-notch service to our customers. Apply now to embark on an exciting career in the marine industry!

Responsibilities:

• Serve as first line of contact and communication link between customer and dealership during the service process
• Perform write-up of Repair Orders and ensure timely and accurate completion of repair
• Maintain a close working relationship with Technicians, Cashier, Sales Consultants, Service and parts personnel
• Maximize department sales of service and parts
• Greet internal and retail customers promptly, provide needed parts and accessories as quickly as possible
• Assist in inventory control, including ordering, receiving, stocking and sales tracking
• Assist In coordinating pickups and deliveries
• Assist seamlessly both Parts and Service Dept.

We offer competitive compensation, benefits, and the opportunity to work in a dynamic and rewarding marine industry environment.

If you are a dedicated individual with a passion for boating and a strong work ethic, we encourage you to apply and become part of our team!

Please submit your resume to BenH@gordonbay.com