Service Writer - Auto Repair

Work setting

• Automobile repair services

Responsibilities

Tasks

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Issue receipts and other forms
• Perform general office duties
• Receive payments
• Explain procedures, risks and benefits to clients
• Maintain and manage digital database
• Answer clients' inquiries and provide information
• Consult with clients after sale to provide ongoing support
• Supervise office and volunteer staff

Experience and specialization

Computer and technology knowledge

• Database software
• Internet
• MS Excel
• MS Outlook
• MS Windows
• MS Word
• MS Office
• Social Media
• Spreadsheet

Additional information

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Work under pressure
• Bending, crouching, kneeling
• Repetitive tasks
• Walking

Own tools/equipment

• Cellular phone

Personal suitability

• Punctuality
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Initiative
• Judgement
• Ability to multitask
• Dependability
• Quick learner