Service Writer

On Your Way Marine is searching for a dynamic and customer-focused Service Writer to join our team. As a Service Writer, you will play a crucial role in coordinating service appointments, understanding customer needs, preparing work orders, and delivering exceptional customer service throughout the service process. Working closely with our service technicians, you will ensure that service jobs are completed in a timely and efficient manner.

Develop existing and new accounts. Maintain high levels of customer satisfaction while maximizing profitability

The ideal candidate will possess excellent communication skills, meticulous attention to detail, strong organizational abilities, and a passion for the marine industry. While previous experience in a similar role and knowledge of marine products and services are preferred, we welcome applicants who are eager to learn and grow in this field.

Responsibilities:

*Act as the primary point of contact and communication liaison between customers and the dealership during the service process.

*Write-up Repair Orders and ensure that repairs are completed accurately and promptly.

*Maintain a close working relationship with Technicians, Sales Consultants, and Service and Parts personnel.

*Drive departmental sales of service and parts.

*Provide prompt assistance to internal and retail customers, ensuring quick access to needed parts and accessories.

*Assist in inventory control, including ordering, receiving, stocking, and sales tracking.

*Coordinate pickups and deliveries smoothly.

*Support both Parts and Service Departments seamlessly.

*End of day procedures.

* Availability to work some evenings and weekends

Joining our team offers competitive compensation, benefits, and the opportunity to work in a dynamic and rewarding marine industry environment. If you are a dedicated individual with a passion for boating and a strong work ethic, we encourage you to apply and become part of our team. Apply now to embark on an exciting career in the marine industry!

Job Type: Full-time

Salary: $45,000.00-$60,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Experience:

• service advisor: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person