Address
Form of work
SalaryOverview
Languages
Bilingual
Education
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
Experience
2 years to less than 3 years
Responsibilities
Tasks
- Address customers' complaints or concerns
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Issue receipts and other forms
- Maintain records and statistics
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive payments
- Explain procedures, risks and benefits to clients
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
Experience and specialization
Computer and technology knowledge
- Internet
- MS Windows
- Adobe Photoshop
- Social Media
- Spreadsheet
- Google Drive
- Protractor
- Electronic mail
- .NET
Additional information
Security and safety
- Basic security clearance
- Driving record check (abstract)
- Reference required
Transportation/travel information
- Valid driver's licence
- Public transportation is available
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Work under pressure
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Flexibility
- Organized
- Reliability
- Team player
- Ability to multitask
- Dependability
- Honesty
- Quick learner
Benefits
Other benefits
- Free parking available
- Learning/training paid by employer
