Spa Receptionist

Glow Day Spa is a premier destination for relaxation and rejuvenation in the heart of Barrie ON. With a commitment to providing our clients with exceptional spa experiences, we offer a wide range of services designed to enhance their well-being and beauty. Our team of skilled professionals is dedicated to creating a tranquil and welcoming atmosphere where our clients can escape from their busy lives and indulge in self-care.

Position Overview:
Glow Day Spa is seeking a friendly, professional, and organized Receptionist to join our team. As the first point of contact for our clients, you will play a crucial role in ensuring their visit to our spa is a seamless and enjoyable experience. If you are a customer service-oriented individual with excellent communication skills, attention to detail, and a passion for the wellness industry, we'd love to hear from you.

Key Responsibilities:

• Welcome clients with a warm and friendly demeanor ensuring smooth functionality of front desk traffic by warmly greeting incoming guests and booking return visits upon departure.
• Answer phone calls, schedule appointments, and provide information about our services.
• Check-in and check-out clients, ensuring accuracy in service details and payments.
• Maintain a clean and organized reception area ensuring the spa is in high performance condition at all times
• Assist clients in filling out intake forms and updating their information as needed.
• Handle client inquiries and resolve any issues or concerns in a professional manner.
• Communicate effectively with spa staff to coordinate appointments and manage the daily schedule.
• Achieve quality booking, consultation and transaction experience in a timely and professional manner.
• Assist in retail sales of spa products and gift certificates.
• Maintain knowledge of spa services, promotions, and pricing.
• Perform administrative tasks such as data entry, filing, and handling email correspondence.
• Adhere to spa policies and procedures to ensure the highest level of client satisfaction and safety.
• Produce EOD procedural reports such as executing the systems close-out process and spa housekeeping duties.
• Educate guests on new services and promotional recommendations.
• Collaborate with the team in preparation of party and events
• Maintain inventory of, retail products and stock of all reception and marketing materials.

Qualifications:

• Previous experience in a receptionist or customer service role is preferred.
• Excellent interpersonal and communication skills.
• Professional appearance and attitude.
• Strong organizational and multitasking abilities.
• Basic computer skills and proficiency in using appointment scheduling software.
• Knowledge of the spa and wellness industry is a plus.
• Smart Serve is required or you are willing to obtain a certificate if hired.
• Ability to work evenings and Saturdays until 3pm.

Benefits:

• Competitive hourly wage.
• Flexible schedule
• Health Benefits
• Employee discounts on spa services and products.
• A supportive and friendly work environment.
• Opportunities for professional development and growth within the company.

PHYSICAL REQUIREMENTS:

• Standing for sustained periods of time.
• May require lifting up to 10 pounds.
• Ability to be exposed to various chemicals and fragrances used in implementing spa services.

If you are passionate about providing exceptional customer service and creating a positive spa experience for our clients, we encourage you to apply for the Receptionist position at Glow Day Spa. To apply, please submit your resume and a cover letter outlining your qualifications and why you are a great fit for our team addressed to the Hiring Manager, Erin Sprenger.

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on operational needs.

Job Types: Full-time, Part-time

Salary: From $18.00 per hour

Benefits:

• Dental care
• On-site parking
• Paid time off
• Store discount
• Vision care

Day range:

• Monday to Friday
• Weekends as needed

Shift:

• 8 hour shift

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Work Location: In person