Student Experience Office Coordinator

About Loyalist

Loyalist College is built upon the lands governed by the Dish with One Spoon wampum agreement. We affirm and thank the Haudenosaunee, Anishinaabeg and Huron-Wendat nations for their continued caretaking of the land. At Loyalist, we empower our students with wraparound support services and hands-on training to succeed on any path they choose. Our academic programs are responsive and innovative, designed to solve pressing social and economic challenges and meet the evolving needs of our regional industry and community partners. Our graduates enter the workforce equipped with the knowledge they need to be better global citizens, and with future-focused skills to lead change in their fields. With a presence in Belleville, Bancroft, Port Hope, Tyendinaga and Toronto, we believe our institutional responsibility extends beyond the classroom to seeing the big picture for the communities we serve. Our expertise in applied research and deep connections to local industry support economic development, to the benefit of businesses, entrepreneurs, changemakers and innovators. Our commitment to decolonization, and the pursuit of a more inclusive, equitable world, means we hold ourselves accountable to the diverse perspectives, cultures and experiences that shape our communities.

Position Summary

The Office Coordinator will support all non-academic activities, functions and day-to-day operations on the Port Hope campus to enhance the overall Student Experience. Responsibilities will include front-line support to triage students, respond to a variety of inquiries in-person/emails and scheduling appointments by supporting the student or redirecting to other Loyalist College student supports and services. The incumbent will support all departments within the Students portfolio with coordinating all Port Hope event logistics and support facilitation of programming and events that contribute to an inclusive College culture, enhances student’s well-being, student engagement, student satisfaction and student leadership development by monitoring student workers hired to support events. In addition, this role will support and collaborate with our Marketing Department by preparing student communications, create event promotions and registration, social media content and photos.

Duties and Responsibilities

The incumbent will support all non-academic activities, functions and day-to-day operations including:

• Front-line support and triage of students responding to issues and requests by providing general and specific information in response to in-person, telephone, and email inquiries and scheduling appointments/meetings for students meeting with staff
• Ensures students are aware and have an understanding of College policies and procedures
• Reconciles receipts and invoices ensuring they adhere to College policies
• Submits and tracks Top Desk service requests
• Maintains department files and records
• Track and report student worker payroll hours

• Liaise with department leads
• Plan, schedule, and initiate all logistics related to hosting and facilitating activities and events including: transportation requests, catering, room bookings, etc. on campus and within community
• Collaborate to create and design programming and events including developing of resources and presentations
• Attend, support delivery and facilitation of programs and workshops promoting awareness and engagement
• Develop measurable tracking of activities/events to determine effectiveness and retention

• Continuously collaborate with Marketing department weekly to understand and respond to their marketing needs and requirements
• Prepare student communications, newsletter content, event promotions and registration, social media content and take required photos
• Develops, produces, and distributes marketing materials aimed at promoting services to students

Qualifications

• Completion of a two (2) year diploma in Business Administration or related discipline
• Minimum of two (2) years’ experience in an office environment with a good understanding of student life and event management
• Advanced knowledge and experience with MS Office Suite including Word, Powerpoint, Canva and Excel, database management systems
• Aptitude/Ability to work with relevant College systems and databases
• Organization, time-management, multi-tasking and priority settings skills for busy office with constant interruptions
• Ability to work both co-operatively, to accomplish joint tasks and build positive working relationships, be self-directed to work independently and coordinator projects
• Effective client management skills including the application of initiative and problem-solving skills
• An ability to apply an understanding of diversity and inclusiveness to meet the needs of a diverse student population

Please note:

Following an offer of employment, candidates with Canadian credentials will be required to provide official transcripts from the granting educational institution(s); candidates with international credentials must provide World Education Services (WES) www.wes.org/ca evaluation (at their own cost) confirming Canadian equivalency of their credentials.
Loyalist is committed to promoting a diverse and inclusive college community. We encourage and welcome applications from marginalized and equity seeking groups. Loyalist College is committed to accommodating applicants with disabilities throughout the hiring process. If you have accommodation needs, please inform us as soon as possible by sending an email to humanresources@loyalistcollege.com.

We thank all applicants, however, only those selected for an interview will be contacted.

Benefits for Part-time Support Staff include:

• As a part-time employee of the Ontario College system, you have the option to join the CAAT Pension Plan at any point during your employment CAAT pension website
• 4% vacation pay, moving to 6% after 5 years
• Tuition reimbursement opportunities and developmental leave provisions

Work Life Balance Matters at Loyalist College

Part-time Support Staff can expect:

• Employee Family Assistance Plan - provides timely short-term counselling and consultation assistance to employees and their immediate family
• Fitness Centre Membership - exclusive facilities for use by Staff and Students at the Belleville location free of charge
• An Inclusive and Accessible Workplace