Volunteer Coordinator

The Volunteer Coordinator coordinates the volunteer program at Trinity Village Care Centre by determining the home’s volunteer needs and the financial resources required to support the volunteer program; providing volunteer program evaluation; and coordinating the recruiting, screening, orientation, training, evaluation, and recognition of volunteers.

This is a part-time (24 hours per week), unionized position.

TASKS & DUTIES:

· Develops, implements, and evaluates all volunteer related policies and procedures and legal compliance

· Develops a marketing plan for the recruitment of volunteers, including the production of written informational and educational materials

· Conducts volunteer screening, interviews, and facilitates their orientation/training

· Develops orientation/training package for all volunteer roles

· Maintains volunteer program records, applications, reports and CQI statistics in a secure setting

· Maintains records of volunteers training through Surge Learning software

· Monitors volunteer performance and compliance with roles, responsibilities, and policies through communication with volunteers and staff, observation as appropriate, and formal evaluation processes.

· Directly coordinates the placement of all volunteers

· Implements appropriate performance measures and initiates discipline and termination in conjunction with Trinity Village policies

· Maintains an accurate and updated database of all volunteers

· Develops SMART goals for the volunteer department, reviews them quarterly and annually

· Prepares a monthly volunteer department report, Annual Review of department, as well as Volunteer Wellness Surveys

· Organizes volunteer recruitment and recognition events, volunteer fairs as well as large scale and special seasonal events for volunteers.

· Replies to general inquiries from staff, volunteers, and the public regarding volunteer opportunities available at Trinity Village

· Research community opportunities to nominate Trinity Village volunteers for Volunteer Service Awards

· Establishes relationships with community partnerships such as Volunteer Action Centre, local universities, colleges, and high schools

· Actively participates in the Waterloo Region Volunteer network group meetings (online or in person)

· Collaborate with other Volunteer Coordinators from other long-term care/retirement communities in the region

· Coaches and assists volunteers in a variety of care approaches, and skills that will help with their interactions with residents

· Collaborates with a multi-disciplinary team to gain current and specialized information regarding each resident, care approaches, and possible available resources

· Actively participate in team meetings, organizational objectives, committees, and special events

· Maintain professional standards and certification as required for the role of Volunteer Coordinator through continuing education and professional development

· Participates in the weekly programming team meeting

· Complete all mandatory training as assigned (Surge Learning)

· Other duties as assigned

QUALIFICATIONS:

• Post-Secondary education in Volunteer Management
• Minimum 2 years experience working as a Volunteer Coordinator, preferably within the Long-Term Care/retirement home/healthcare sector
• Knowledge of volunteer management in a not-for-profit setting, preferably long term care, including recruitment, training, orientation, recognition and appreciation
• Computer skills required, experience with a volunteer database system would be considered an asset

· Demonstrates positive person-family centred values and practices

· Strong communication skills and ability to communicate in a non-stigmatizing way

· Excellent interpersonal skills and ability to work as an effective member of an interdisciplinary team

· This position requires some evening and weekend work

Trinity Village Care Centre requires all new hires to submit a valid TB test, mandatory proof of flu vaccinations, and Vulnerable Sector Police Check prior to start date.

We thank all interested applicants; however, only those selected for an interview will be contacted.

In accordance with the Ontario Human Rights Code, and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be considered throughout the hiring process.

Applicants are required to provide their accommodation needs in advance and submit adequate documentation to support their request for accommodation in the assessment process and/or to perform the essential duties of the posted position. For disability-related accommodation, documentation must be from the applicants' treating physician outlining their functional limitations, in order for us to accommodate well.

Job Type: Part-time

Salary: $24.24 per hour

Expected hours: 24 per week

Benefits:

• Employee assistance program
• On-site parking
• Wellness program

Flexible Language Requirement:

• French not required

Schedule:

• Day shift
• Monday to Friday

Work Location: In person