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SalaryPosition:Club Manager
Location: Ajax Winter Tennis Club
Who We Are
Tennis Clubs of Canada is an innovative leader in providing affordable and accessible year-round tennis across Ontario. Our mission is to grow the game of tennis in the local communities by providing something for everyone. We focus on making a positive change, by facilitating and supporting individuals in staying physically active, developing new skills, and connecting with others, thus contributing to a healthier and happier future. We owe our success to our strong emphasis on passion, customer service, building relationships, and creating a sense of community. As a company, we have a strong commitment to our team, and focus on creating an equitable, inclusive, and growth-oriented environment for our people.
Job Summary
Club managers are accountable for every aspect of the tennis club’s operations, ensuring that all departments are performing to the highest standard, and are working together to provide a world-class experience for our members and students.
Duties and Responsibilities
Leadership and People Management:
- Shape the culture of the club based on the company’s mission, vision, and values.
- Establish a supportive, productive, and collaborative environment for all team
members.
- Manage talent acquisition by overseeing the hiring process, including recruitment,
selection, and onboarding.
- Support ongoing learning and development of staff by providing direct feedback,
training, mentoring, career path guidance, and addressing performance concerns.
Club Operations:
- Make decisions to maintain efficiency and effectiveness of the club’s operations.
- Maintain accurate financial records.
- Manage the club’s marketing and communications channels.
- Manage facility upkeep and maintenance.
Guest Experience:
- Create a welcoming environment in which visitors and employees are being greeted,
informed, and directed in a warm, courteous, and professional manner.
- Ensure that all aspects of the club are operating to a standard that provides an
excellent experience for all students and members.
- Resolve customer’s concerns and complaints in a timely manner.
Knowledge, Skills and Core Values:
- Leadership: Is able and desires to lead, influence, and inspire others; motivates, empowers, develops, and directs people as they work.
- Friendliness/helpfulness: Energetic with a passion for people, a positive personality and a desire to help.
- Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
- Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
- Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment.
- Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives.
- Conflict resolution: Able to solve problems effectively and resolve interpersonal matters.
- Strategic Thinking: Sets goals/strategies that are aligned to the vision and values of the company; considers the 'big picture' implications of decisions.
- Resilience: Remains persistent; recovers quickly from setbacks.
Experience
- Work experience in leadership or people management
Job Assets (i.e., nice to have; not required)
- Education: Bachelor’s degree or equivalent
- Experience: 1 year retail or sales specific management experience
Availability:
- Willing to work a flexible schedule including evenings, weekends, and holidays.
-Work remotely
- No
-Please note this is a seasonal job from September-May each year, with some possible work in the summer.
Job Type: Full-time
Salary: $22.00-$27.00 per hour
Expected hours: 40 per week
Benefits:
- Casual dress
- Company events
- Flexible schedule
- On-site parking
- Paid time off
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Work Location: In person
