Club Manager

OFFICE MANAGER JOB DESCRIPTION

TENNIS CLUBS OF CANADA

Tennis Clubs of Canada is a leader in providing affordable and accessible year-round tennis and pickleball across Ontario. Our mission is to grow these games in local communities by providing something for everyone. We focus on helping people to stay physically active, develop new skills and connect with others. We owe our success to our emphasis on building relationships and creating a sense of community. As a company, we have a strong commitment to our team, and focus on creating an equitable, inclusive and growth-oriented environment for our people.

KINGSTON RACQUET CENTRE

The Kingston Racquet Centre is a new facility, which opened in 2023. It comprises two full service, state-of-the-art domes, featuring six tennis courts and twelve pickleball courts, and capacity for a variety of additional activities in the multi-sport area. The KRC brings year-round tennis and pickleball to Kingston at a time when demand for both sports is booming. The Club Manager will work at the centre of this attractive, dynamic and healthy environment.

JOB SUMMARY

The Office Manager is accountable for every aspect of the club’s administration, reception and maintenance departments, ensuring they perform to the highest standard, while working with the Racquets Director to promote activities and provide a world-class experience for our members and students.

DUTIES AND RESPONSIBILITIES

LEADERSHIP AND PEOPLE MANAGEMENT

• Shape the culture of the club, based on the company’s mission, vision and values.
• Establish a supportive, productive and collaborative environment for all team members.
• Manage talent acquisition by overseeing the hiring process, including recruitment, selection and onboarding for administration, reception and maintenance departments.
• Support ongoing learning and development of staff by providing direct feedback, training, mentoring and career path guidance, and addressing performance concerns.

CLUB OPERATIONS

• Work with the Racquets Director to maintain efficiency and effectiveness of the club’s operations.
• Maintain accurate financial records and produce reports as needed.
• Manage the club’s marketing and communications channels.
• Manage facility upkeep and maintenance.

GUEST EXPERIENCE

• Create a welcoming environment in which visitors and employees are being greeted, informed and directed in a warm, courteous, and professional manner.
• Ensure that all aspects of the club are operating to a standard that provides an excellent experience for all students and members.
• Resolve customer’s concerns and complaints in a timely manner.
• Ensure the rules and regulations of the Club are respected and followed by staff, members and guests.

KNOWLEDGE, SKILLS AND CORE VALUES

• Leadership: shows ability and desire to lead, influence and inspire others; motivates, empowers, develops and directs people as they work.
• Friendliness/helpfulness: Energetic with a passion for people, a positive personality and a desire to help.
• Decision Making: Uses logic and reasoning to evaluate alternatives and make effective, timely decisions.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner.
• Adaptability/Agility: Tolerates uncertainty and ambiguity and can change priorities in a fast-paced environment.
• Team Building: Creates and develops teams that maximize accomplishments; encourages unique contributions and different perspectives.
• Conflict resolution: able to solve problems effectively and resolve interpersonal matters.
• Strategic Thinking: Sets goals/strategies that are aligned to the vision and values of the company; considers the 'big picture' implications of decisions.
• Resilience: Remains persistent; recovers quickly from setbacks.

EXPERIENCE

• Work experience in leadership or people management

JOB ASSETS (I.E., NICE TO HAVE; NOT REQUIRED)

• Education: Bachelor’s degree or equivalent
• Experience: 1 year retail or sales specific management experience
• Experience and knowledge related to tennis and/or pickleball and other sports

AVAILABILITY

• Willing to work a flexible schedule including some evenings, weekends and holidays as needed.

Job Type: Full-time

Salary: $22.00-$25.00 per hour

Benefits:

• Company events
• Flexible schedule
• On-site parking
• Store discount
• Work from home

Flexible Language Requirement:

• French not required

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Work Location: In person

Application deadline: 2024-03-01
Expected start date: 2024-03-05