Customer Support Representative - Wholesale

Work site environment

• Industrial/commercial (general)

Work setting

• Urban area
• Rural area
• Automotive manufacturing

Responsibilities

Tasks

• Promote sales to existing clients
• Identify and solicit potential clients
• Assess client's needs and resources and recommend the appropriate goods or services
• Develop reports and proposals to illustrate benefits from use of good or service
• Estimate costs of installing and maintaining equipment or service
• Consult with clients after sale to provide ongoing support
• Resolve product and service related problems
• Estimate or quote prices, credit or contract terms, warranties and delivery dates
• Consult with clients after sale or signed contracts
• Provide customer service
• Advertise and/or promote products, sales or services

Experience and specialization

Computer and technology knowledge

• MS Excel
• MS Outlook
• MS Word
• Electronic mail
• Enterprise resource planning (ERP) software
• Salesforce

Sales experience

• Electrical and electronic equipment
• Industrial machinery and equipment
• Transportation equipment
• Trucks and trailers

Additional information

Transportation/travel information

• Own vehicle

Work conditions and physical capabilities

• Fast-paced environment
• Tight deadlines
• Attention to detail

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Organized
• Reliability
• Team player
• Positive attitude

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Mileage paid

Other benefits

• Free parking available