Front Desk Agent

Job Summary
We are seeking a reliable and friendly Front Desk Agent to join our team. As the first point of contact for our guests, you will play a crucial role in providing exceptional customer service and ensuring a positive experience for all visitors. If you have excellent communication skills, attention to detail, and enjoy working in a fast-paced environment, we would love to hear from you.

Duties
- Greet and welcome guests in a warm and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to inquiries with excellent phone etiquette
- Provide information about hotel amenities, local attractions, and directions
- Handle guest requests promptly and efficiently
- Process payments and maintain accurate records using computerized systems
- Assist with reservations and ensure accurate room assignments
- Maintain cleanliness and organization at the Front Desk area

Skills
To succeed in this role, you should possess the following skills:
- Strong customer service skills with a friendly and approachable demeanor
- Excellent communication skills, both verbal and written
- Proficient in using computerized systems for check-ins, check-outs, and reservations
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Attention to detail with the ability to handle cash transactions accurately
- Knowledge of phone systems and professional phone etiquette
- Basic clerical skills such as typing, filing, and proofreading
- Familiarity with software such as QuickBooks, Google Suite, or similar programs is a plus

If you are looking for an exciting opportunity to be part of a dynamic team in the hospitality industry, please submit your application today. We offer competitive compensation and opportunities for career growth within our organization.

Job Type: Part-time

Salary: $16.75-$24.05 per hour

Expected hours: 15 – 25 per week

Benefits:

• On-site parking

Flexible Language Requirement:

• French not required

Schedule:

• Evening shift
• Holidays
• Monday to Friday
• On call
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)

Work Location: In person