It Support Technician

As a member of the Pearle Hospitality team, you are a part of the Pearle Hospitality family.

Pearle Hospitality’s mission and focus is to enrich each moment through genuine and thoughtful actions. Each of Pearle Hospitality’s restaurants, event venues, hotels, and spas are focused on creating happiness and elevating each experience through the care and consideration of our people, guests, food, properties and communities.

We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support to our staff and guests. The ideal candidate will have a passion for hospitality and a strong background in IT support.

Responsibilities:

• Provide first-level technical support to end-users via phone, email, or in person
• Troubleshoot hardware and software issues, including desktops, laptops, printers, and mobile devices
• Install, configure, and maintain IT systems and applications
• Assist with network troubleshooting and maintenance
• Document and track support requests using our ticketing system
• Collaborate with other IT team members to resolve complex issues
• Provide training and assistance to users as needed

Requirements:

• College degree in Computer Science, Information Technology, or related field preferred
• 2+ years of experience in IT support or a related field
• Strong knowledge of Windows and Mac operating systems
• Experience with troubleshooting hardware and software issues
• Familiarity with networking concepts and protocols
• Excellent communication and customer service skills

The ideal candidate for this role is passionate about providing and elevated level of service and supporting the overall success of each Pearle Hospitality property. They are collaborative and an ability to communicate effectively with Managers, Leaders, Team Members, and Vendors.

Advantages to being part of the Pearle Hospitality Team:

• Competitive wages
• Discounts at all Pearle Hospitality properties (restaurants, hotels and spas)
• Training and Development to support personal & professional growth
• A fun place to work with an amazing team & company culture!

Pearle Hospitality and affiliated companies accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Types: Full-time, Permanent

Salary: $50,000.00-$55,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• On call

Application question(s):

• Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location (ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Education:

• DCS / DEC (preferred)

Experience:

• IT support: 2 years (required)

Work Location: In person