Medical Office Assistant

Evolve Allied Health has an opportunity for a positive, driven and organized individual to join our quickly growing team as a Medical Office Assistant. We are a group of 35+ family physicians, working out of four locations in Lake Country and Kelowna; offering a combination of Family Practice, Women’s Health, Mental Health and Walk-In services.

We have 1-2 position(s) available at our Turtle Bay Medical Clinic, Lake Country location. As a member of our medical support team, you will be working alongside our amazing team of Medical Office Assistants, Nurses and Physicians in providing the best patient experience possible.

As a Medical Office Assistant, you will be the ‘face’ of our organization and will demonstrate a high level of patience and empathy for the needs of our patients. Reporting to the Clinic Manager, the Medical Office Assistant works collaboratively with all staff, and physicians in support of patient care. The MOA supports the clinic by performing a variety of clerical, administrative and clinical tasks.

Key responsibilities and aspects of the position may include, but are not limited to:

• Greeting and acknowledging all patients and visitors in the medical home to determine the purpose of their visit
• Check in patients for their appointments using the EMR to ensure good patient flow
• Update patient demographics (name, address, contact info, family physician, PHN validation, etc.)
• Answering incoming calls and processing patient inquiries accordingly, within scope of practice (book appointments, direct to appropriate staff members, when necessary, etc.), triage or action based on the nature of the call
• Outgoing calls to patients and complete patient outreach when appropriate
• Escorting patients to exam rooms, obtaining a brief history of patient problem using clinical assessment skills within scope of practice, take appropriate vitals (blood pressure, height, weight, temperature, O2 stats, urinalysis, etc.), assist and chaperone with medical procedures
• Administrative/other duties that include but not limited to: scanning, electronic filing, processing incoming and outgoing faxes, linking documents, answering email/EMR messages, maintaining EMR records.
• Processing referrals and follow up verifying receipt of referral
• Triage and/or completion of generally assigned tasks within the EMR
• Maintain, protect, and comply with privacy and confidentiality for all patients, staff and physicians according to Patient Information to Privacy Act.
• Clinic autoclaving and reprocessing of equipment as per BC Best Practices for Cleaning, Disinfection and Sterilization for Critical and Semi-Critical Medical Devices
• Awareness and adherence to Infection Prevention and Control policies and procedures
• Other duties as assigned within scope of practice
• Performs receptionist functions as required

Knowledge, Skills & Ability:

• Ability to be flexible, adaptable and to thrive in the fast-paced, dynamic environment of Evolve Allied Health
• Attention to detail and the ability to complete tasks accurately and efficiently
• Self-motivation with strong work ethic and critical thinking/problem solving skills
• Excellent organizational and time management skills
• Collaborative in a diverse team environment to support physicians and peers
• Demonstrates a positive, friendly, professional attitude and demeanor
• Exemplary communication skills (written & oral)
• Knowledge of medical terminology
• Strong computer typing skills (minimum 40 wpm)
• Knowledge and experience with medical records management using an EMR
• Proficiency in basic functions of Microsoft Office (Word, Excel, Outlook)
• Understanding the importance of appropriate and accurate documentation
• Knowledge and experience with external resources such as Pathways, Meditech, Care Connect
• Strong conflict management skills, empathy, and trustworthiness
• Knowledge of Health Information Privacy Regulations
• Commitment to ongoing professional development

Qualifications:

• Grade12 or equivalent
• Accredited Medical Office Assistant (MOA) Certification required; relevant experience and education will be considered
• Experience working in a private primary care setting is an asset
• Current CPR C with AED certification
• Current Criminal Record Check within last 6 months
• Experience with Oscar EMR would be beneficial.

We offer competitive, experience-based pay and a flexible, fun work environment with opportunity for growth.

• Group benefits plan with extended health coverage
• 5 paid personal days
• Birthday off with pay

Job Type: Full-time

Salary: $20.00-$24.00 per hour

Expected hours: 32 – 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Work Location: In person