Receptionist/Front Desk Adminstrator

As a multidisciplinary rehab clinic, we are looking for Receptionist / Front desk administrator who is passionate about delivering the best possible care to our patients at the front desk.

This is a part-time to permanent position and it can be promoted as clinic administrator as well.

• The related background gob/study is considered

Locations:

• 10825 Yonge street, Richmond hill, Ontario. L4C 3E3.

Responsibilities:

• Provides an administrative support to the rehab team, including but not limited to: Follow up the leads come from marketing ads and registering patients, answering phone calls, booking appointments, following up on email inquires, management of incoming referrals, mail and faxes, and other administrative duties
• Ensures a good flow in the clinic by managing patients appointments and wait time
• Processing of extended health insurance (TELUS, MVA, WSIB)
• Assisting therapists with managing patients, including preparing exam/treatment rooms between visits and other Covid-19 infection control procedures
• Answering patient inquiries, emails and providing assistance in order to ensure a positive clinic experience on every visit
• Participate in patient health status assessment and treatment plans with therapists
• Assists patients with registrations forms and any other required paperwork
• Reviews and updates patients demographics and obtains necessary information as required
• Processes payments on point of sale machine

Requirements:

• Previous experience in a Rehab Clinic, physiotherapy clinic, Medical and Dental clinic is an asset.
• Medical Office Administration certificate/diploma is considered an asset
• Experience with appointment booking software is an asset
• Kinesiology/science undergraduate student preffered
• Computer proficiency including Microsoft Office (Word, Excel, Outlook) and experience with electronic charting systems and/or fax
• Effective communication skills both oral and written English
• Ability to problem solve, multitask, prioritize and cope with frequent interruptions and deadlines in a calm manner
• Good organizational skills with a desire and the initiative to develop the full time position into a leadership role
• Ability to work independently with minimal supervision in a team atmosphere
• Ability to ensure professionalism in all communications with existing and potential patients and deliver superior service to patients and colleagues.
• Persian/Farsi language is required

Job Type: Part-time

Salary: $17.00-$20.00 per hour

Expected hours: 13 – 15 per week

Benefits:

• Casual dress
• On-site parking
• Store discount

Schedule:

• Day shift
• Weekends as needed

Ability to commute/relocate:

• Richmond Hill, ON L4C 3E3: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you available to work 2 days a week per the below schedule?

Wednesday from 11:30 AM to 8 PM
Saturday from 11 AM to 5:00 PM

Education:

• AEC / DEP or Skilled Trade Certificate (preferred)

Experience:

• Front desk/ Administrator: 1 year (preferred)
• Medical/Health: 1 year (preferred)

Language:

• Farsi/Persian (preferred)

Work Location: In person

Application deadline: 2023-10-30
Expected start date: 2024-01-23