Front Desk Receptionist

We are seeking a reliable, responsible, detail oriented, Front Desk Receptionist and Office Administrator with amazing interpersonal skills for our busy sports medical clinic located in Milton, Ontario.

Successful candidate must be willing to work a mix of daytime shifts as well a minimum of 3 evenings shifts (2:30pm-8pm). Select Saturday shifts (9:30am-6pm) may apply as well.

Responsibilities:

• Oversee administration of day-to-day clinic operations
• Receptionist duties such as greeting and scheduling appointments for patients, with the goal of maximizing the schedule and creating opportunities to build new bookings
• Facilitate an excellent level of customer service by interacting with patients and staff
• Educate patients on the benefits of our services and differences between modalities
• Assist the Owner and/or Director in maximizing sales and profitability and effectively control all related expenses of the store
• Respond to telephone and email inquiries promptly
• Ensure clinic’s compliancy with health & safety guidelines
• Merchandising, inventory control and stocking shelves
• Social media engagement and marketing – photographing, filming and posting visuals
• Actively taking initiative and keeping busy during low customer traffic
• Organize and manage patient intake documents for electronic filing
• Maintain clinic cleanliness and organize laundry
• Open and close the clinic to ensure the space is secured
• Manage client files as appropriate
• Interact with insurance providers and referring medical offices for submission of treatment notes and diagnostic reports (including coordination of client release of records requests)
• Other duties as assigned by Owner and/or Director

Requirements:

• Office administration training required
• Kinesiology background an asset
• Experience working within a multidisciplinary clinic
• Attendance, punctuality and reliability are mandatory
• Demonstrated accuracy and attention to detail in a fast-paced environment.
• Strong ability to multi-task, effective time management is critical
• Above average organizational, interpersonal, customer service skills and experience
• Able to work in a team environment.
• Excellent written, verbal and electronic communication skills.
• Must be highly proficient in MS Office (Word, Excel, Outlook)
• Ability to cover other receptionist shifts as necessary due to vacation, sickness, etc

Please note hiring manager is not onsite. Applications sent directly to the clinic will be ignored.

Job Types: Full-time, Part-time

Expected hours: 20 – 31 per week

Benefits:

• Casual dress
• Flexible schedule
• On-site parking

Flexible Language Requirement:

• French not required

Application question(s):

• Are you available to work select evenings (2:30pm-8pm) and Saturday (9:30am-6pm) shifts as part of your overall schedule?

Experience:

• Customer service: 5 years (preferred)
• multidisciplinary clinic: 1 year (preferred)

Licence/Certification:

• Office Administration Certificate (preferred)

Work Location: In person