Experienced Front Desk Receptionist

**Job Title: Experienced Front Desk Receptionist**

**Company:** DerMedix

**Location: ** Downtown Toronto

**Job Description: ** We are currently seeking an experienced Front Desk Concierge to join our team and play a pivotal role in ensuring the smooth operation of our clinic. As the first point of contact for our clients, you will leverage your expertise to deliver outstanding customer service while managing various administrative tasks efficiently.

**Responsibilities:**

- Greet clients warmly and assist them with checking in and out for appointments.

- Answer inquiries about our services, pricing, and appointment availability in a knowledgeable and courteous manner.

- Schedule appointments accurately, taking into account client preferences and availability.

- Manage the clinic's calendar and coordinate schedules for multiple providers.

- Handle client concerns and complaints with professionalism and discretion, seeking resolution promptly.

- Maintain cleanliness and organization at the reception area and waiting room.

- Process payments, verify insurance information, and reconcile daily transactions.

- Assist with administrative tasks such as filing, data entry, and inventory management.

- Collaborate with the medical and administrative teams to ensure a seamless client experience.

**Requirements:**

- Previous experience in a Front Desk or customer service role, preferably in a medical or aesthetics setting.

- Excellent interpersonal and communication skills, with a focus on delivering exceptional customer service.

- Strong organizational abilities and attention to detail.

- Proficiency in using computer software and office equipment.

- Ability to handle multiple tasks simultaneously in a fast-paced environment.

- Flexibility to work evenings and weekends as needed.

- A positive attitude and a passion for exceeding client expectations.

**Benefits:**

- Competitive salary.

- Opportunities for career advancement and professional development.

- Access to industry-leading training and educational resources.

- Discounts on aesthetic treatments and skincare products.

- A supportive and collaborative work environment where your contributions are valued.

If you have a proven track record of success in a Front Desk or customer service role and are passionate about providing exceptional service in a medical aesthetics setting, we encourage you to apply for this position. Join us in creating memorable experiences for our clients as they embark on their journey to beauty and confidence!

**How to Apply:**

Please submit your resume and a cover letter highlighting your relevant experience and why you are interested in this role to contact@dermedix.ca . Include "Front Desk Concierge Application" in the subject line. We look forward to hearing from you!

Job Type: Full-time

Salary: $20.00-$25.00 per hour

Expected hours: 40 per week

Flexible Language Requirement:

• French not required

Schedule:

• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Retention bonus
• Signing bonus
• Tips

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (required)

Language:

• English (required)

Work Location: In person

Expected start date: 2024-05-01