Social Media Researcher And Surveillance Coordinator

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

About the role:

If you are a curious person, with a drive for spending your time scrolling through Social Media platforms, come put your Social Media skills to work.

In this permanent role as a Social Media Researcher and Surveillance Coordinatorin the Investigative Services Unit (ISU), you will use your skills and curiosity to research Social Media sites to complete assignments, manage and transcribe data and collaborate with our surveillance team.

As a Social Media Researcher and Surveillance Coordinator you will have the opportunity to work with a small, dynamic, highly collaborative team. The successful candidate will bring experience in claims, has an inquisitive mindset and ability to embrace change.

We are a hybrid company with office locations either Calgary or Edmonton, Alberta.

This role will give you the chance to:

• Research various Social Media sites and prepare reports on your findings for assignments referred to the ISU by our claims teams.
• Work closely with our adjusters and Surveillance specialists to tailor our products to their needs.
• Track and update logs and spreadsheets
• Schedule surveillance assignments for all surveillance specialists in the unit
• Complete other administrative duties as required.
• Drive workflow changes and process improvements.
• Develop unique and outside the box solutions to investigations.

What you bring to the table:

• 2 years claims experience within the Property and Casualty Insurance industry
• Experience navigating Social Media platforms, Google Maps and a familiarity with advanced internet search techniques.
• Advanced proficiency in Microsoft Excel, create macros and ability to create schedules for individuals
• Strong attention to detail, analytical and decision-making skills; inquisitive by nature and the ability to multitask
• Capable of working with highly confidential material and information
• Strong interpersonal skills and the ability to embrace change.

#LI-Hybrid

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success

• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

• An extensive flex pension and benefits package, with access to virtual healthcare

• Flexible work arrangements

• Possibility to purchase up to 5 extra days off per year

• An annual wellness account that promotes an active and healthy lifestyle

• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

• Inspiring leaders and colleagues who will lift you up and help you grow

• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact or belairdirect, please apply for this role on Contact People.