Address
Form of work
SalaryJob Responsibilities:
Customer Support:
- Provide exceptional customer service to individuals contacting the Call Center for assistance with telecommunications services.
Inbound and Outbound Calls:
- Handle a high volume of inbound and outbound calls efficiently and professionally.
Technical Assistance:
- Assist customers in troubleshooting and resolving technical issues related to telecommunications services, including internet connectivity, phone services, and television.
Product and Service Information:
- Provide detailed information about telecommunications products, services, and promotions to potential and existing customers.
Complaint Resolution:
- Address and resolve customer complaints or concerns, ensuring customer satisfaction and retention.
Service Activation and Deactivation:
- Assist customers with the activation and deactivation of telecommunications services, guiding them through the process.
Account Verification:
- Verify customer account information, ensuring accuracy and security during interactions.
Continuous Learning:
- Stay informed about updates, changes, and advancements in telecommunications services to better assist customers.
Qualifications:
- Willingness to learn and to take on new challenges.
- High School Diploma or the equivalent.
- Proficient data entry skills.
- Comfortable in a computer-based environment with the ability to navigate dual monitors and multiple applications.
Job Types: Full-time, Part-time
Salary: $20.30-$24.15 per hour
Expected hours: 20 per week
Benefits:
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Education:
- Secondary School (preferred)
Ability to Relocate:
- Kenora, ON P9N 1T2: Relocate before starting work (required)
Work Location: In person
