Call Center Representative

Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for individuals who thrive in a fast-paced environment and enjoy helping others.

Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information and assistance to customers regarding products, services, and inquiries
- Perform data entry and maintain customer records with attention to detail
- Analyze customer needs and recommend appropriate solutions
- Meet or exceed sales targets by promoting products and services
- Utilize phone etiquette to ensure positive customer interactions
- Communicate effectively with customers, colleagues, and management

Experience:
- Previous experience in a Call Center or customer service role is preferred
- Multilingual skills, particularly Spanish, are a plus
- Proficient in data entry and computer applications
- Ability to analyze customer needs and provide appropriate solutions
- Strong sales skills with the ability to upsell products or services
- Excellent phone etiquette and communication skills
- Demonstrated ability to provide exceptional customer service

Location:

We offer competitive compensation and benefits packages for our employees. Join our team of dedicated professionals today!

Note: All positions must be paid including internship positions.

Job Types: Full-time, Part-time

Salary: $18.00-$20.00 per hour

Expected hours: No less than 20 per week

Benefits:

• Dental care
• Extended health care
• On-site parking
• Paid time off
• Work from home

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• Secondary School (preferred)

Experience:

• Call center: 1 year (preferred)
• Customer service: 1 year (preferred)

Work Location: In person