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SalaryJob Overview:
As a Call Center Representative / Customer Service agent for our IT software solutions company, you will be the primary point of contact for our clients, providing exceptional Customer Service.
Responsibilities:
Customer Interaction: Interact with customers via phone, email, and chat to address inquiries.
Order Processing: Process customer orders, upgrades, and cancellations accurately and efficiently, ensuring all necessary documentation is completed and submitted according to company procedures.
Documentation: Maintain accurate records of customer interactions, technical support cases, and resolutions in our CRM system, ensuring thorough documentation for future reference.
Product Feedback: Gather feedback from customers regarding their experiences with our software products, features, and services, and relay this information to relevant departments for product improvement and development.
Qualifications:
High school diploma or equivalent.
Basic computer skills.
Ability to multitask and manage time effectively.
Strong attention to detail and accuracy.
Excellent communication skills, both verbal and written, with a professional and friendly telephone manner.
Job Types: Full-time, Part-time
Salary: $22.45-$26.15 per hour
Expected hours: 20 per week
Benefits:
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
Education:
- Secondary School (preferred)
Work Location: In person
