Call Center Representative / Customer Service

Job Overview:

As a Call Center Representative / Customer Service agent, you will be the first point of contact for our customers, providing exceptional service and assistance with reservations, orders, and inquiries.

Responsibilities:

• Answer incoming calls from customers in a professional and courteous manner, providing information about our menu, reservations, specials, and promotions.
• Assist customers with placing takeout orders, delivery orders, and reservations, accurately entering orders into our system and ensuring that all special requests and preferences are noted.
• Handle customer inquiries and resolve issues promptly and effectively, demonstrating a commitment to customer satisfaction and retention.
• Provide support to customers through various channels, including phone calls, emails, and social media platforms.

Qualifications:

• High School Diploma or the equivalent.
• Proficient data entry skills.
• Strong multitasking abilities in a fast-paced environment.
• Exceptional interpersonal and problem-solving skills.
• Positive and friendly attitude with a customer-centric approach.

Job Types: Full-time, Part-time

Salary: $22.30-$26.10 per hour

Expected hours: 20 per week

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay
• Tips

Education:

• Secondary School (preferred)

Work Location: In person