Call Center Representative

Job Overview:

The Call Center Representative at our Bathroom and Toilet Renovation Company plays a crucial role in providing exceptional customer service and support to our clients. This position involves answering incoming calls, assisting customers with inquiries, scheduling appointments, and ensuring a seamless customer experience.

Responsibilities:

Handle Inbound Calls: Manage incoming calls from clients, addressing their questions, concerns, and service inquiries promptly and professionally.

Provide Information: Educate customers about our renovation services, including bathroom and toilet remodeling options, pricing, and scheduling.

Schedule Appointments: Efficiently schedule appointments for consultations, estimates, and renovation work, coordinating with both customers and our internal team.

Data Entry: Accurately input customer information, service requests, and other relevant data.

Qualifications:

High school diploma or equivalent.

Positive and customer-centric attitude.

Excellent verbal and written communication skills.

Working knowledge of Microsoft Office.

Ability to handle a high volume of calls in a fast-paced environment.

Job Types: Full-time, Part-time

Salary: $22.60-$26.20 per hour

Expected hours: 16 per week

Benefits:

• Company pension
• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay
• Commission pay
• Overtime pay

Education:

• Secondary School (preferred)

Work Location: In person