Receptionist/Administrative Assistant

How would you like to work for not one but two of Victoria’s industry leading companies? Ruffell & Brown Window Covering Centre and Pacific Awnings share a showroom offering wide variety of interior window coverings, custom closets and exterior patio covering products. Both companies are locally owned (same owners) and have been in business for over 30 years. We sell and install blinds, shades, shutters, draperies, closets, awnings, patio covers, retractable screens, louvered pergolas and more for both residential and commercial customers.

We are growing and are looking for an enthusiastic individual to join our team and help us take our business to the next level. Since we share a showroom some administrative duties will be shared across both companies. This is a great opportunity for a hard working and reliable individual.

The Receptionist/Administrative Assistant will work closely with others in the administrative team providing excellent customer service to new and existing customers on the phone and in our showroom. The administrative assistant will strive to represent our company in a welcoming and professional manner. This position will work under the supervision of the Customer Service Manager and will perform various administrative tasks in addition to receptionist duties.

Job Duties & Responsibilities

• Be reliable and punctual
• Providing reception services for the office, including answering all phone calls, forwarding calls to appropriate people, taking and relaying messages. Returning calls when needed.
• Greeting and helping customers in the showroom.
• Scheduling sales and service appointments.
• Completing various online forms for new leads and/or service calls.
• Collect payments for invoices and deposits.
• Other general administration tasks such as data entry, order lookup, filing, office organization, office supply orders, etc. and other tasks as required.

Experience & Requirements

• Ability to act effectively under limited supervision.
• Excellent customer service; ability to handle difficult interactions calmly and professionally on the phone, in the showroom or online communications.
• Strong communication and interpersonal skills.
• Organizational and detail-oriented with extreme accuracy updating records. Comfortable asking questions when unsure of proper procedures or handling.
• Ability to prioritize and work effectively in a busy team-oriented environment with frequent interruptions.
• Ability to exercise good judgment.
• Work required at the office and in a retail showroom environment.
• This position requires Saturday showroom coverage (with Sunday and one weekday off).
• Polite, professional demeanor and punctuality is important.
• Knowledge of MS Office and/or Google Drive & Documents.
• Good computer skills for inter-office and customer communication.
• Enthusiastic about what we do, what we stand for and where we are headed.
• Be reliable and have a desire to learn new things to be more valuable to the team.
• Honesty and constant communication are a necessity.
• Must be drug-free.
• 1 - 2 years related experience in a general office environment.

Job Types: Full-time, Permanent

Salary: $21.00-$25.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Store discount
• Wellness program

Schedule:

• Every Weekend
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Overtime pay

Application question(s):

• Do you currently live in the Victoria or surrounding area?
• Are you looking for an in-office full-time position? There is no remote work possible for this role.
• Are you a looking for a long-term career opportunity? This is a long-term role with future opportunities.
• Are you legally able to work /live in Canada?

Work Location: In person

Expected start date: 2024-04-22