Tasting Room Associate

Job Description

Directly reporting to the Tasting Room Supervisor, this position will be responsible for providing experiences to customers, maintaining a clean and welcoming environment, and ensuring a superior customer experience.

Duties and Responsibilities

Wine Shop Operations:

• Manage the daily needs of the Tasting Room, ensuring a welcoming and engaging environment for guests.
• Ensure exceptional customer service standards are met.
• Ensure compliance with all licensing regulations, health and safety protocols, and alcohol service guidelines.
• Handle customer inquiries, feedback and requests with professionalism and efficiency.

Customer Experience:

• Conduct standing and/or seated tastings depending on your Tasting Room’s policies, ensuring a superior customer experience by engaging guests, sharing knowledge about the winery, and offering guidance on wine selections.
• Foster a warm and inviting atmosphere, ensuring guests feel valued and comfortable throughout their visit.
• Ensure wine club members receive personalised experiences.
• Monitor customer feedback, reviews, and suggestions, proactively addressing any issues or concerns with your Tasting Room Supervisor.

Administrative Support:

• Assist with online and phone-in order fulfilment activities, including processing wine sales, packing orders, and ensuring customer pick-ups are handled seamlessly.
• Assist with inventory counts, stock rotation, and managing supply levels for the Tasting Room.

Team Leadership and Training:

• Lead by example, motivating other Tasting Room staff to deliver exceptional service.
• Foster a positive and collaborative team environment, promoting effective communication and teamwork.
• Work towards meeting or exceeding sales targets set by the Hospitality & Wine Club Manager (including wine, merchandise, and wine club sign-ups).

Job Types: Full-time, Part-time, Seasonal
Contract length: 7-8 months

Pay: $20.00-$22.00 per hour

Benefits:

• Company events
• Flexible schedule
• On-site parking
• Store discount

Day range:

• Every Weekend
• Monday to Friday

Flexible Language Requirement:

• French not required

Shift:

• 4 hour shift
• 8 hour shift
• Afternoon shift
• Day shift
• Morning shift

Ability to commute/relocate:

• Okanagan Falls, BC V0H 1R5: reliably commute or plan to relocate before starting work (required)

Experience:

• Wine Industry: 1 year (preferred)

Licence/Certification:

• Serving It Right (required)

Work Location: In person

Expected start date: 2024-03-26