Tasting Room Associate

Ex Nihilo Vineyards is seeking enthusiastic and guest-oriented individuals to join our team as Tasting Room Associates. As a Tasting Room Associate, you will play a pivotal role in delivering exceptional guest experiences while showcasing our premium wines and cultivating positive relationships with our clients.

Job Description:

• Collaborate closely with fellow Tasting Room Associates, support staff, and other departments to provide outstanding service and foster positive guest relationships.
• Assist in the setup and execution of various tasting experiences, guiding guests through wine selections, explaining characteristics, flavor profiles, and production methods.
• Aid guests in choosing wines based on preferences, offering insights on food pairing, and answering questions related to wines and membership benefits.
• Promote Ex Nihilo wine club memberships and upcoming events, addressing inquiries from guests.
• Demonstrate attention to detail, professionalism, and effective communication to ensure guests receive top-tier service throughout their visit.
• Provide food and beverage service, maintaining clear communication with kitchen and support staff.
• Follow sales strategies to achieve set goals as directed by the Manager, Wine Experience Operations.
• Utilize POS terminals and CRM platforms for order processing, billing, payments, sales, and reservations.

Qualifications:

• Serving it Right Certificate
• WSET an asset
• Previous experience in hospitality, customer service, or wine industry preferred.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Comfortable standing and walking for extended periods, primarily outdoors.
• Capable of lifting and carrying objects up to 40 lbs.
• Ability to work days, some evenings and weekends
• Knowledge of wines, production methods, and food pairing is an asset.

Join our team and be part of an exciting journey in the world of premium wine experiences at Ex Nihilo Vineyards!

To apply, please submit your resume and cover letter to sarah@exnihilovineyards.com

Job Types: Full-time, Part-time, Seasonal
Contract length: 4 months

Salary: $18.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• Discounted or free food
• Flexible schedule
• On-site parking

Food industry setting:

• Bistro

Shift:

• 4 hour shift
• 8 hour shift

Experience:

• Customer service: 1 year (preferred)

Licence/Certification:

• Smart Serve (required)

Location:

• Lake Country, BC V4V 1K1 (required)

Work Location: In person