AddressThe impact you will have:
Continuously drive Operations department forward towards business results, customer experience, and departmental efficiencies through a high focus on innovation. Your top of class communication, organizing and customer service skills will deepen customer engagement and help Softchoice reach NPS scores never seen before in our industry.
What you’ll do:
Quality check and process upwards to 100 orders a day for a high-profile enterprise customer
Complete data entries in Salesforce
Identify and resolve order issues
Attend and participate in team meetings
Communicate order statuses and known issues during team meetings
Create relationships with internal teams and partners to align everyone to the same goal, providing the customer with service beyond their expectations
Communicate escalations directly with customers to help resolve any issues
Perform operational tasks, including but not limited to, order management, inventory tracking, and delivery statuses.
What you’ll bring to the table:
Experience completing data entries in a fast-paced environment
Excellent time management and organizational skills
Action oriented and able to resolve problems in a timely manner
Able to build and maintain new relationships and skillfully overcome challenges with customers and team members
Experience with using Microsoft Office (eg. Word, Excel, Outlook)
Past experience with Salesforce an asset
