Receptionist/Administrative Assistant

Since 1977 Gem Cabinets have been meeting the cabinetry needs of homeowners in Edmonton and surrounding areas, and now Gem is growing again! As a locally owned and operated family business Gem prides itself on its culture of taking care of its people. Whether that is our customers that we work hard for every day, or our employees that make what we do possible, people are at the center of everything we do. As part of our recent growth, we are looking to expand our dynamic team, and we are looking for someone with a particular set of skills.

We're seeking a dynamic Receptionist/Administrative Assistant who will be the friendly face and helpful voice our customers encounter first. In this fast-paced and exciting role, you'll handle incoming calls, greet walk-in customers, process payments, and provide stellar support. You'll also handle general office duties and assist with administrative tasks. If you're a pro at directing people to the right place and thrive in a customer-oriented environment, this job is perfect for you!

KEY RESPONSIBILITIES

• Answer and direct incoming phone calls to the appropriate person or department.
• Manage messages promptly via email or phone.
• Maintain an up-to-date phone list.
• Assist and direct walk-in customers to the right person or location.
• Greet customers and determine their needs.
• Guide customers to the appropriate area for pickups, returns, or repairs.
• Process payments in-person or over the phone and provide receipts.
• Process HomePro cabinet orders.
• Handle incoming and outgoing mail and courier packages.
• Support Sales Representatives and Managers with administrative tasks.
• Enter gas receipts and compile lists for invoicing purposes.
• Ensure the showroom is always presentable.
• Assist the Admin Department with non-time-sensitive data entry and support.
• Adhere to a business casual dress code.

KNOWLEDGE & SKILLS REQUIRED

• Grade 12 or GED
• Minimum of two years of administrative experience, including reception duties.
• Strong written and verbal communication skills.
• Excellent interpersonal skills and a professional customer service approach.
• Proficiency in Microsoft Office.
• Ability to work independently or as part of a team with minimal supervision.
• Strong organization skills and the ability to handle multiple priorities effectively.
• Problem-solving and negotiation abilities.
• Diplomatic and patient when dealing with clients.
• Comfortable working with numbers.

Job Types: Full-time, Permanent

Salary: $18.00-$22.50 per hour

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Front desk: 1 year (required)
• Customer Service: 1 year (required)

Work Location: In person