Receptionist/Office Assistant

Job Title: Full-Time Receptionist

Company: Onyxa Canada Inc.

Location: 1701 Creditstone Rd, Concord, ON L4K 5V6

Job Description:

We are seeking a dynamic and proactive Receptionist to serve as the face of our company, managing administrative tasks while providing exceptional customer service to clients.

Responsibilities

General Reception Duties:

• Receive incoming mail and ensure it is directed to the appropriate contacts within the company.
• Maintain stock of business cards at the front desk, liaising with Social Media for restocking.
• Efficiently divert incoming calls to the relevant points of contact or departments.
• Handle orders, including placing orders, conducting stock checks, managing pricing, and warranty checks as required.

Client Interactions:

• Engage with new clients setting appointments by asking qualifying questions and directing them to Sales Manager for assignment to the correct sales representative.
• Update CRM with relevant client information and ensure proper documentation.
• Coordinate with sales representatives to update CRM with client information collected.

Appointment Scheduling:

• Determine if clients have interacted with the company before. Utilize CRM to confirm assigned sales representatives.
• If no sales representative is appointed, coordinate with Sales Manager via WhatsApp to assign the correct one.
• Schedule appointments and direct clients to appropriate representatives based on CRM information.

Data Entry Tasks:

• Perform data entry tasks into QuickBooks, ensuring accurate and timely input of relevant information.
• Maintain proficiency in using QuickBooks for financial record-keeping and reporting purposes.

Online Requests and Email Management:

• Direct online requests received through CRM to the relevant company department for prompt handling.
• Divert emails from Info@onyxa.ca to the appropriate contact within the company for efficient communication.

Customer Service and Hospitality:

• Prepare beverages for clients and ensure an exceptional customer service experience, representing the company's values.

Requirements:

• Proven experience as a receptionist or in a similar role, showcasing excellent organizational and communication skills.
• Proficiency in using QuickBooks, Excel and CRM systems for data entry and office management.
• Strong attention to detail and ability to multitask effectively.
• A customer-centric approach and a professional demeanor in representing the company.

Job Type: Full-time

Salary: $16.55-$21.31 per hour

Expected hours: 45 per week

Benefits:

• Company events
• Dental care
• Extended health care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Ability to Commute:

• Concord, ON L4K 5V6 (required)

Ability to Relocate:

• Concord, ON L4K 5V6: Relocate before starting work (required)

Work Location: In person