Recreation Coordinator, Front Desk Support

Recreation Coordinator / Front Desk Agent

Location: Pioneer Point Resort, Lakefield, ON

Hourly Wage: $16.55 - $17/hour

Full time seasonal position (May – September)

With community and collaboration at our core, working at Parkbridge is not just a job—it’s an experience!

We strive to embody our corporate values of Community, Authenticity, Respect, and Excellence in our relationships with colleagues, customers, and business partners and are looking for individuals with focus, ambition, and drive to join our team.

This customer facing role will be responsible for assisting in the development and execution of the recreation program at the resort as well as provide additional support to the Front Desk team in daily operations of a campground. This position will require availability on days, evenings, weekends, and offers both team and independent working opportunities with exposure to daily operations, program planning and challenge resolution.

What’s in it for you:

A culture of fun and collaboration. Like minded individuals who celebrate each other’s success.

Team-building activities including lunches, barbeques, etc.

Exposure to all facets of the operation including customer service, administration, maintenance, health and safety and compliance.

Working on unique projects to improve customer experience and property operations.

End of season contract fulfillment bonus.

What people say about you:

You are enthusiastic and helpful. You enjoy providing guests with the best possible vacation experience. You have a professional demeanor and always maintain a high-level of customer service.

Job requirements:

· Greet and check-in/ process payments for our guests while maintaining confidentiality of sensitive information.

· Handling outgoing and incoming Front Desk telephone calls and emails.

· Create emails, newsletters, posters and other documents, as required for promotion of the recreation program.

· Book and coordinate external recreation events & suppliers (ie. Bands, entertainers, fire works)

• Lead high-quality recreation programs at a specified program location, ensuring there is a wide range of sport and recreational opportunities provided for guests
• Promote and implement Kids Club, sport, family, and some adult programs
• Assist with creating resort event calendars and program plans
• Work with management team to ensure program supply needs are correct & purchased in a timely manner
• Cleaning duties as required.

· Assist in other areas as required

Skills & Abilities:

· Excellent time management and multitasking skills and the ability to prioritize tasks with minimal supervision.

· Reliable transportation is essential.

· Weekend work required

• Excellent oral communication and inter-personal skills
• Enthusiastic, high-energy and positive attitude

· Excellent problem solving, critical thinking and organizational skills.

Education and/or Experience:

· High school diploma or general education degree (GED); or equivalent combination or education and experience preferred.

· Customer service experience preferred.

· Prior knowledge of the tourism/hospitality industry or campgrounds is an asset.

· Recreation program planning and implementation an asset

· Ability to develop & lead sports/recreation programs

• Experience working with children is an asset

ABOUT PARKBRIDGE:

Parkbridge is Canada’s leading developer and manager of more than 60 residential communities and 35 recreational RV resort communities. Headquartered in Collingwood, Ontario, with properties in 70 municipalities across Canada, the Parkbridge team enriches the lives of its residents and guests by providing welcoming communities with quality amenities. It also offers an attainable path to homeownership through land lease opportunities. Parkbridge is wholly owned by QuadReal Property Group, a global real estate company headquartered in Vancouver, British Columbia, with assets under management of over $70 billion.

APPLICATION INFORMATION:

Candidates from diverse groups are encouraged to apply. We are committed to fostering an inclusive, barrier free and accessible environment. If you have been contacted for an interview and require an accommodation to participate in the recruitment and selection process, please advise, and we will work with you to meet your needs.

Please note that applicants must be able to successfully pass a pre-employment criminal background check.

Job Types: Full-time, Seasonal
Contract length: 4 months

Salary: $16.55-$17.00 per hour

Expected hours: 40 per week

Benefits:

• Dental care
• Extended health care
• Paid time off

Schedule:

• Day shift
• Every Weekend

Supplemental pay types:

• Retention bonus

Education:

• Secondary School (preferred)

Ability to Commute:

• Lakefield, ON K0L 2H0 (required)

Ability to Relocate:

• Lakefield, ON K0L 2H0: Relocate before starting work (required)

Work Location: In person

Expected start date: 2024-05-06