Front Desk Receptionist

Bump Physio & Co is hiring! We are looking for an outgoing, knowledgeable, front-end client experience coordinator to join our Port Moody and Langley Teams! Are you someone who is loyal, looking for a rewarding long term position, and want to grow with an amazing company? If you are looking to support a group of fun-loving therapists whose mission is to empower women through health — we’d love to hear from you!

CLIENT EXPERIENCE COORDINATOR

KEY RESULTS:

To provide an exceptional client care experience from their first point of contact with Bump Physio and to continue to nurture, develop and grow client relationships.

KEY OBJECTIVES:

·Anticipate client’s needs

·Oversee, coordinate, schedule and execute all aspects of the client’s rehabilitation journey

·Client retention and acquisition

·Ensure treatment plan objectives are met

KEY RESPONSIBILITIES:

·Greeting clients when they enter and exit the clinic

·Coordinate, confirm, plan, respond and anticipate client’s scheduling needs and requests

·Manage all appointment bookings, cancellations and booking out plan of care in advance following the therapist’s treatment plan

·Liase with other health care professionals as it relates to client’s needs

·Responds to client concerns, complaints and questions by actively listening and with empathy

·Answering calls, text and emails in a timely, friendly and empathetic manner

·Taking client payments: cash management, e-transfer and 3rd party payer submissions

·Light cleaning & organizing duties & laundry

·Ability to be personable, responsible, demonstrate unsolicited initiative and grace with all members of the team, vendors and clients.

·Can have funny, silly, uncomfortable and awkward conversations with respect and ease.

REQUIREMENTS:

PERSONABLE: You must be friendly and possess strong customer service/client relation skills.

EMPATHETIC: Ability to discuss sensitive information in a caring and relatable way

STRONG COMMUNICATOR: You must possess exceptional written and verbal communication skills.

FUN: You enjoy life and can find the humour and silliness in your day to day

TAKES INITIATIVE: You see beyond an immediate task list. You anticipate and remember.

ADEPT AT TECHNOLOGY: Must be able to navigate multiple computer software programs and platforms

FAST THINKER: Ability to think and respond quickly and appropriate to diverse situations and problem solve as you go

FLEXIBLE: Must be able to work flexible hours, including evenings, weekends and cover shifts at short notice. Successful applicant must be able to work at both our Langley and Port Moody location dependent on business needs.

RELIABLE: Must be a team player and work as part of team. Regularly attends all scheduled shifts as mutually agreed upon.

At Bump Physio & Co., our vision is to inspire social change and improve access to quality pelvic health and pre and postnatal care for all. Successful team members are empathetic, have innate initiative, possess a collective growth mindset and are always striving for exceptional client care.

Salary: $17.00-$18.00 per hour

Job Types: Part-time, Casual

Job Types: Part-time, Casual

Salary: $17.00-$18.00 per hour

Expected hours: 10 – 25 per week

Benefits:

• Casual dress
• Company events
• Flexible schedule
• On-site parking
• Wellness program

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Application question(s):

• We ideally need a candidate that can work at either of our locations (Port Moody and Langley) - would you be able to do so?

Education:

• Secondary School (preferred)

Work Location: In person