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SalaryAre you passionate about providing exceptional customer service while contributing to the health and well-being of others? We’re looking for a motivated and friendly Customer Service / Admin Staff member to join our thriving physiotherapy clinic!
Arbutus Physiotherapy Westshore is committed to empowering our patients to live active and pain-free lives. Our new, state-of-the-art clinic offers a comprehensive range of physiotherapy & kinesiology services, and we take pride in delivering personalized care and excellent treatment outcomes.
As a customer service staff member, you will be the friendly face and the backbone of our clinic.
Your responsibilities will include:
- Welcoming Patients: greeting patients with a warm smile and making them feel comfortable and valued from the moment they walk in the door.
- Appointment Scheduling: Efficiently managing our appointment through our software to ensure optimal scheduling for both patients and therapists
- Phone & Email Support: Assisting patients with inquiries, appointment bookings, and providing helpful information about our services.
- Patient Records Management: Maintaining accurate and confidential patient records with attention to detail and confidentiality.
- Billing & Payments: Handling billing inquiries and processing payments accurately and promptly.
- Assisting Therapists: Supporting our physiotherapists with administrative tasks, ensuring a smooth workflow
- Maintaining Clinic Cleanliness: Ensuring a clean and organized clinic environment that reflects our commitment to excellence.
Requirements:
- Excellent communication and interpersonal skills with a friendly and empathetic demeanor.
- Strong organizational abilities and attention to detail to manage administrative tasks efficiently.
- Previous experience in customer service, administrative roles and JANE EMR is a plus but not mandatory.
- Ability to work as part of a team and contribute positively to our clinic's welcoming atmosphere.
- Ability to work at our Colwood and Oak Bay locations is a bonus but not mandatory.
Perks & Benefits:
- Competitive compensation and opportunities for growth within the organization.
- A supportive and friendly work environment where your contributions are valued and work-life balance is encouraged.
- Training and development opportunities to enhance your skills.
Ready to be part of our dedicated team? If you have a passion for delivering exceptional customer service and a desire to make a difference in people's lives, we would love to hear from you.
***Please send your resume AND a brief cover letter to westshore@arbutusphysiotherapy.ca. Please include if you've ever seen a physiotherapist before and what your experience was like?
We can't wait to welcome you aboard our Arbutus Physiotherapy Westshore family.
Job Type: Part-time
Pay: $17.00-$21.00 per hour
Expected hours: 4 – 12 per week
Schedule:
- Monday to Friday
Work Location: In person
