Front Desk Receptionist

We are a small, yet well-established, Massage Therapy Clinic looking for a mature, responsible, and outgoing individual who can anticipate the needs around the clinic and take initiative in organization and task management while serving our patients.

We have one permanent part-time position available for covering weekday evenings, weekends, and holidays. This would include covering vacations/holidays that fall on the occasional weekday.

Shifts have flexibility, and are balanced between other team members. Working hours may fall between Monday - Friday between the hours of 9am - 8pm, and Saturday and Sunday between the hours of 9am - 5pm.

The Receptionist is our primary contact and communicator for the Front Desk reception at Altura Massage Therapy.

Requirements:

• Secondary school graduation or equivalent (GED). Preference may be given to candidates with related post-secondary education or training.
• 2+ years of experience working in an administrative and/or receptionist capacity.
• Experience maintaining a professional level of patient privacy.
• Integrity, initiative and strong attention to detail is essential for this role.
• Strong communication and interpersonal skills; ability to deal with a wide variety of people with tact, diplomacy and patience.

Preference may be given to the candidate(s) with any of the following experience:

• Experience working in a massage therapy, physiotherapy, chiropractic or other healthcare clinic.
• Experience working with Jane Software (online booking/billing system) or similar.
• Experience working with WordPress, MailChimp and/or social media platforms, (i.e. Instagram; Facebook; Twitter)

Job Description:

• Greet and welcome patients to the clinic in a professional and friendly manner.
• Answer phone, respond to questions regarding the clinic, and forward emails and/or callers to the appropriate person.
• Address and resolve patient concerns promptly and professionally.
• Manage therapist's schedules utilizing the Jane Software platform to ensure appropriate coverage for treatment rooms, and maximizing opportunities for billing.
• Gather missing information, handle patient files, scan and/or photocopy.
• Tasks associated with administration, including paperwork, billing to and collecting payments from insurance companies and patients, etc.
• Ensuring all patient data is accurately entered into Jane Software, and handling patient records maintains requirements as per privacy regulations.
• Manage billing rejections, submissions and aged receivables.
• Inventory and office supply management.
• Laundry upkeep to ensure practitioners have all required equipment.
• Responsible for keeping clinic and work area tidy and clean.
• Advising and directing patients on clinic policies, products and services.
• Cash handling and management of petty cash.

Successful candidates will receive an additional $0.50/hour in lieu of health and wellness benefits.

We thank all applicants for their interest, however only those selected for an interview will be contacted. Please include a cover letter and resume when applying.

Job Types: Part-time, Permanent

Salary: $17.40-$19.00 per hour

Expected hours: 8 – 24 per week

Benefits:

• Company events
• On-site parking

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Every Weekend
• Holidays
• Monday to Friday
• Weekends as needed

Experience:

• receptionist/administrative: 1 year (preferred)

Work Location: In person