Physio Office Receptionist - Part-Time

Diane Lee & Associates is a leading physiotherapy clinic dedicated to providing exceptional care and rehabilitation services to our community. We are currently seeking a friendly, people-centered, and efficient receptionist to join our team, preferably with experience in using the EMR (Electronic Medical Records) system, specifically JANE, Microsoft Office (Word, Excel) and Canva.

Responsibilities:

• Greet patients and visitors with a warm and welcoming demeanor.
• Answer phone calls and respond to inquiries in a professional and helpful manner.
• Schedule appointments and manage the appointment calendar efficiently using the JANE EMR system.
• Assist patients with filling out necessary forms and gathering relevant information for input into JANE.
• Verify insurance information and collect payments as needed, ensuring accurate recording within the EMR system.
• Utilize JANE to update and maintain patient records, ensuring all information is accurate and up-to-date.
• Collaborate with the physiotherapy team to ensure a smooth patient experience, including coordinating and communicating visit details through the EMR.
• Handle administrative tasks, with proficiency in JANE, Microsoft Office (Word & Excel) and Canva for marketing.

Qualifications:

• Previous experience in a medical office or healthcare setting is preferred, with specific knowledge of the JANE EMR system.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Flexibility to adapt to changing priorities (reception holiday coverage) and handle a fast-paced environment.
• Proficient in basic computer skills and familiarity with office software, especially JANE, MS Office and Canva.
• Compassionate and empathetic attitude towards patients.
• Ability to maintain confidentiality and handle sensitive information.

Work Environment: Our office is committed to creating a positive and supportive work environment. The ideal candidate will thrive in a team-oriented setting and contribute to the overall success of the physiotherapy practice.

How to Apply: If you are a motivated individual who enjoys interacting with people, has experience with the JANE EMR system, and possesses the necessary skills to contribute to our physiotherapy office, please submit your resume and a cover letter detailing your relevant experience to info@dianeleephysio.com.

Job Types: Part-time, Permanent

Salary: $20.00-$23.00 per hour

Expected hours: 20 per week

Benefits:

• On-site parking

Schedule:

• Holidays
• Monday to Friday
• Weekends as needed

Education:

• Secondary School (preferred)

Experience:

• Front desk: 1 year (required)
• Administrative experience: 1 year (preferred)

Language:

• Mandarin (preferred)

Ability to Commute:

• Surrey, BC V3Z 6X2 (required)

Ability to Relocate:

• Surrey, BC V3Z 6X2: Relocate before starting work (required)

Work Location: In person