Medical Receptionist

We are seeking a motivated individual to join our Family Health Team. An ideal candidate will have the ability to work collaboratively in a team setting to assist patients and providers.

Duties include but are not limited to:

· Performing reception related duties, responding to routine inquiries from telephone calls, visitors and staff – redirecting calls or providing routine information that may require knowledge of the organizations functions relevant to other team members, booking appointments and managing daily schedules of physicians and IHPs

· Manage program referrals for IHPs which may include scheduling appointments, triaging referrals, communicating appointments and coordinating schedules to accommodate vacancies or urgent requests

· Manage specialist referrals, which includes booking appointments and communicating appointments to patients

· Ensuring organization’s phones are answered in a timely manner.

· Responsibility for managing patient appointments thru the electronic health record (EMR).

· Responsibility to maintain proper and ongoing documentation of patient information through appropriate use of the organization’s EMR.

· Responsibility for providing excellent customer service by facilitating answers to patient questions regarding appointments, health care issues (by directing to appropriate PCP), following up on patient requests.

· Management of organizations fax system – incoming, outgoing faxes, referrals and prescriptions.

· Management of EMR by ensuring tasks, messages and faxes are attended to within established time lines.

· Management of EMR by ensuring all data entry is accurate and timely.

· Photocopying and distribution of materials, handling incoming and outgoing mail and arranging for couriers as required.

· Ensures compliance with Personal Health Information Protection Act.

Work Schedule:

• Monday – Friday, Occasional Saturdays
• 8 hour days / 40 hours per week; 4 hour day on Saturdays
• 8:00am – 4:30pm (1 hour lunch)

Experience:

• At least 1 year reception experience required, medical reception experience an asset
• Strong communication skills and excellent phone etiquette
• Computer skills - Microsoft Office, EMR (Accuro)
• Ability to multitask and work in a fast-paced environment

Education:

• Secondary School/GED (Required)
• Graduate of Medical/Office/Business Receptionist Program (Required)

Job Types: Full-time, Fixed term contract, Casual

Salary: From $18.00 per hour

Expected hours: 40 – 44 per week

Schedule:

• Monday to Friday
• Weekends as needed

Education:

• Secondary School (required)

Experience:

• receptionist: 1 year (required)

Licence/Certification:

• Grad Cert of Medical/Office/Business Receptionist Program (required)

Ability to Commute:

• Amherstburg, ON N9V 2M4 (required)

Work Location: In person