Medical Receptionist

About us

The Physio Approach is a small business in North York, ON M2M 4J1. We are professional, agile, and our goal is to provide exceptional patient experience in a clean and modern work setting.

Our work environment includes:

• Modern office setting
• Growth opportunities

The Physio Approach is a Physiotherapist-owned private practice, operating in the heart of North York. We are a team consisting of two Registered Physiotherapists and one Registered Massage Therapist. We have a growing reputation of providing exceptional patient-centered care. We have developed strong relationships with orthopedic surgeons, physiatrists, and family doctors, and focus on collaborative care to efficiently rehab our patients.

We are currently looking for a friendly, enthusiastic, and motivated individual to join our team as a part-time receptionist, with the potential to become full-time. This is an excellent opportunity for someone wanting to join a growing healthcare organization and build their career.

DUTIES AND RESPONSIBILITIES:

• Manage reception area and patient flow, greeting and checking patients in as they arrive
• Coordinate and schedule patient appointments efficiently and accurately, and ensuring practitioners stay on schedule by notifying of patients arrival
• Answer phone calls and respond to inquiries or direct calls to the appropriate staff member
• Collect and update patient information, including insurance details and medical history
• Verify insurance coverage and process insurance claims
• Assist with billing and payment processing, including billing to third party insurance companies through various portals
• Maintain patient accounts by obtaining, recording and updating personal and financial information while adhering to confidentially procedures
• Responding to online appointment requests in a timely manner
• Completing confirmation calls/e-mails
• Handling incoming faxes and scanning appropriate reports, charts and other documents correctly into patients charts
• Daily & Monthly Balancing & Reports
• Other administrative tasks (manage office supplies and inventory, cleaning etc)
• No MVA or WSIB claims.

QUALIFICATIONS:

• Previous receptionist/administrative experience at Physiotherapy clinic
• Excellent communication skills both verbal and written
• Performance oriented
• Excellent organizational and time management skills
• Strong attention to detail and organizational abilities
• Ability to multitask and prioritize tasks in a fast-paced environment
• Experience using Jane Scheduling System is an asset
• Knowledge in Telus billing is an asset.

Job Type: Part-time

Salary: $20.00 per hour

Expected hours: 15 – 25 per week

Benefits:

• Casual dress
• On-site gym

Schedule:

• Monday to Friday

Education:

• Secondary School (preferred)

Experience:

• Physiotherapy receptionist: 1 year (preferred)

Work Location: In person