The Esteem Medical Esthetics, part of the Dermapure medical aesthetic clinics, is seeking a friendly and organized Medical Receptionist to join the growing healthcare team. Our clinic operates in a well-organized, fast-paced environment. We work together as a team, so diverse skills in performing treatments, treatment consultations, product sales as well as booking appointments, and customer service are a definite asset! We believe in having fun and supporting each other.
Acting under the supervision of the Clinic Lead, the Medical Receptionist is responsible for greeting/hosting customers at the clinic, as well as communicating with them over the telephone, by email and/or fax. The Receptionist provides outstanding customer service and is also responsible for invoicing clinic products and services.
Location: 1695 Manning Rd, Tecumseh, ON N8N 2L9
Main responsibilities:
1. Greeting Customers/Customer Service
- Greet customers when they arrive at the clinic and provide outstanding customer service.
- Create a file for each new customer and update existing customer files.
- Answer phone calls and reply to customer e-mails with a keen understanding of aesthetic procedures.
- Book customer appointments and manage the appointment calendar.
- Prepare customer files for next-day appointments.
2. Reception Management
- Implement the clinic’s opening and closing procedures.
- Establish the day's treatments in collaboration with the consultant.
- Ensure that the reception area, boutique area and waiting area are properly maintained and stocked.
- Close batches, balance daily reports and transfer receivables to accounting.
- Ensure availability of cash in the register and notify the person in charge.
3. Customer Invoicing
- Prepare customer invoices and verify invoices daily.
Required professional qualifications and experience:
- High school leaving diploma is mandatory, training in secretarial/office systems would be an asset.
- At least two (2) years of experience in a similar role.
- Proficiency in Microsoft Office Suite.
- Knowledge of CTRL and ACOMBA software would be an asset.
- Knowledge in Medical terminology preferred.
Required personal competencies:
- Customer oriented.
- Ability to communicate effectively.
- Demonstrated teamwork and collaboration skills.
- Honest and trustworthy.
- Demonstrated initiative and autonomy.
- Demonstrated rigor, reliability and flexibility.
- Able to work independently and take ownership of role.
- Organized with the ability to adapt to a fast-paced environment.
How you will benefit:.
- Rapid and continued growth to ensure a constant opportunity for career development.
- A positive workplace culture where collaboration is fostered. Work with dedicated professionals in skin health and beauty.
- Ongoing training and gratifying rewards.
- Discounts off clinic treatments and products.
- Health, Vision & Dental benefits.
Dermapure values we support :
We care about our people. We innovate to achieve. We dare to be different. We empower to elevate.
To learn more about Dermapure and what we offer, check us out: https://www.dermapure.com/en/about/ and https://www.youtube.com/@DermapureClinics
To learn more about our clinic, visit https://esteemmedicalesthetics.com/
We are proud to offer equal chances to everyone.
#Ind
Job Types: Full-time, Permanent
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- Store discount
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Tecumseh, ON N8N 2L9: reliably commute or plan to relocate before starting work (required)
Education:
- DCS / DEC (preferred)
Experience:
- Medical Receptionist: 1 year (required)
Work Location: In person